Overview
Join to apply for the Night Porter role at Malmaison
Opened 2018 • 46 Bedrooms • 80-seater Bistro & Bar • 3 Private Event Spaces - seating up to 60. The historic building has hosted various guises over the years and is located in Stratford-upon-Avon, the birthplace of William Shakespeare.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
About The Role
Night Porter, Hotel du Vin Stratford
The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring brand standards are maintained. While guests sleep, the Nights team keep everything running smoothly. Your responsibilities include managing the Food & Beverage Department during the night, welcoming guests in a friendly and helpful manner, keeping public areas immaculate, and preparing meeting and event spaces for the next day. You will assist guests with luggage, handle inquiries, and carry out nightly Health and Safety audits. You should be organised and a good communicator.
Experience of working in a similar role is beneficial and experience of night shift work is essential. We are open 7 days a week 365 days a year and offer flexibility with shifts and days. Shift patterns and contracted hours can be discussed at interview. We also provide career training through nationally recognised apprenticeships alongside detailed brand training, to help you deliver excellent guest experiences. Successful candidates can progress to Night Supervisory or Assistant Night Management roles.
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Responsibilities
* Oversee hotel operations during night hours and manage guest expectations.
* Take responsibility for the Food & Beverage department during night shifts.
* Welcome guests, maintain cleanliness of public areas, and prepare spaces for the next day.
* Assist guests with luggage, handle inquiries, and perform nightly Health and Safety audits.
* Communicate effectively and stay organised to ensure smooth operations.
Qualifications & Requirements
* Experience in a similar role is beneficial; night shift experience is essential.
* Willingness to work a range of shifts, including evenings and weekends.
* Strong communication and organisational skills.
Benefits
* Heavily discounted staff room rates at Malmaison, Hotel du Vin and Frasers Hospitality (rooms from £65 per night).
* Discounted Friends and Family rate with 50% off best available rate.
* 35% off dining in Brasseries and Bistros.
* Fully funded Apprenticeship programmes and brand training.
* High street discounts and wellness initiatives.
* Cycle to work scheme and healthcare cash plans from £5 per month.
* Referral schemes up to £1500.
* Uniform provided and wellness/national campaign days.
* Wagestream pay-access option and complimentary stays on anniversaries with dinner, bed & breakfast.
* Support from an Employee Assistance Programme (24/7).
Our Sustainability Goals
* 100% renewable electricity usage where possible (wind energy).
* Recycling target of at least 70% of hotel waste.
* Chemical-free cleaning in bedrooms/public areas and enzyme-based eco-friendly kitchen systems.
* Volunteer to work for sustainable charities two days per year on full pay.
Location
Stratford-Upon-Avon, England, United Kingdom
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