Job Title: Service Delivery Manager
Employment Type: Full Time - Mon-Fri 9am-5:30pm
Location: Hybrid with requirement to travel to Birmingham, London, and Walsall
Salary: £40K-45K pa DOE
Start Date: September 2025
We are an Automation and Innovation IT Managed Service Provider that strives to push the boundaries in technological capabilities.
As an Automation First IT company, we deliver excellence in IT automation, such as problem solving and programming languages, and insist on giving our customers the freedom to suggest new ways of working.
Requirements
This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company that provides IT managed services and automation solutions to a wide variety of business sectors.
The Service Delivery Manager (SDM) will be responsible for leading our managed service teams and delivering IT services to high-profile customers. This challenging role requires high levels of gravitas and confidence in dealing with senior stakeholders, owning and leading customer engagement fully. You should be well-versed in ITIL service management processes, possess good problem-solving skills, and demonstrate your ability to deliver successful IT services under pressure and on time.
As the SDM, you will lead the service and be responsible for governance, policy, processes, systems, and people. You will ensure SLAs are met to avoid service credits and manage the impact of changes to both the customer environment and volumes. You will work with the customer to establish Key Performance Indicators (KPIs) designed to ensure service excellence.
Benefits
* 22 days holiday basic
* Additional birthday day off
* Additional holiday day for each service year from year 2, up to 30 days
* £20 Birthday Voucher
* Purchase of additional annual leave (salary sacrifice)
* Purchase of additional pension contributions (salary sacrifice)
* Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply
* Expensed eye tests
* Expensed flu vaccinations for onsite workers
* Employee Assistance Program, Gym and Active discounts
* All or part expensed contribution to home workers' additional equipment, including company phone or contribution to personal phone bill
* Enhanced Paternity Pay
* Enhanced Maternity Pay - with 2 years' service
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