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Description
The role will be responsible for the accurate submission of bills to clients, query resolution and identifying areas of improvement whether process or training.
Department: Business Services - Finance
Location: Bristol
Description
The role will be responsible for the accurate submission of bills to clients, query resolution and identifying areas of improvement whether process or training.
Key Responsibilities
* Ensuring client guidelines and specified timescales are met as well as firm policies are followed during the submission process.
* Checking approved bills against the e-billing platform's approval form to ensure accuracy and feeding back for resolution where incorrect and submission of approved bills to claims handler.
* Ensuring individual bill status's are kept up to date at all times and that the end to end process is achieved within allotted timescales.
* Attend weekly 1-2-1 meetings with Team Manager to discuss success's and any sticking points preventing the loading of invoices.
* Monthly meetings with client relationship partners to discuss any issues preventing successful completion of process.
* Internal and external query resolution meeting set SLAs.
* Providing feedback to E-Billing Team Manager on process changes or training requirements to ensure effective end to end processing.
* Providing regular updates to the E-Billing Team Manager and key stakeholders on volume stats.
* Assisting on any project based tasks where accuracy and attention to detail are paramount.
Skills, Knowledge & Expertise
* Experience of working in an e-billing function in a law firm environment is highly advantageous.
* Exceptional attention to detail.
* Strong communication skills.
* Ability to be productive without oversight.
* Proactive approach to problem solving.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Accounting/Auditing and Finance
* Industries
Law Practice
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