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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
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Job Description We are seeking an enthusiastic and experienced Assistant General Manager to join our team in Edinburgh, United Kingdom. As a key member of our leadership team, you will play a crucial role in overseeing daily hotel operations, ensuring exceptional guest experiences, and driving overall business performance.
Collaborate with the General Manager to develop and implement strategic plans for improving hotel operations and guest satisfaction
Lead and inspire department heads and staff members to maintain high service standards and achieve performance goals
Oversee daily hotel operations, including front office, housekeeping, food and beverage, and maintenance departments
Analyze financial reports, manage budgets, and implement cost-control measures to maximize profitability
A strong and demonstrated passion for sustainability
Possessing a strong background in Food and Beverage (F&B), enabling effective liaison and collaboration for business development opportunities
Resolve guest complaints and concerns promptly and professionally, ensuring high levels of customer satisfaction
Conduct regular inspections of hotel facilities to maintain quality standards and identify areas for improvement
Develop and implement training programs to enhance staff skills and promote a culture of excellence
Ensure compliance with all relevant health, safety, and security regulations
Represent the hotel at industry events and build relationships with key stakeholders in the local community
Stay informed about industry trends and implement innovative practices to maintain a competitive edge
Qualifications Proven experience as an Assistant General Manager or in a similar leadership role within the hospitality industry
Strong understanding of hotel operations, including front office, housekeeping, food and beverage, and revenue management
Excellent leadership and team management skills, with the ability to motivate and develop staff
Outstanding communication and interpersonal skills, with a focus on building strong guest relationships
Demonstrated ability to make decisive decisions and solve problems effectively
Strong financial acumen, including experience in budgeting and cost control
Proficiency in hotel management software and Microsoft Office Suite
Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred)
Ability to work flexible hours, including evenings, weekends, and holidays as required
Passion for delivering exceptional guest experiences and driving customer satisfaction
Strong organizational skills with the ability to multitask and prioritize effectively
Knowledge of industry trends and best practices in hotel management
Additional Information Experience in hotel front office and/or reservations roles
Strong admin and organizational skills; detail-focused
Comfortable working with PMS systems and Excel/Google Sheets
Good understanding of hotel revenue and reservations processes
Proactive, reliable, and calm under pressure
Able to work flexible shifts including weekends when needed
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