About The Role
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HomeServe is recruiting aNetworkCoordinatorto join our Network Supply Chain team. This team plays a vital role in ensuring the consistent, daytoday delivery of ahighqualityservice to our customers, working with a UKwide network of trusted contractors across multiple trades, all engaged on a commercial contractual basis.
Demonstrable,strongExcel capability is a key requirement for success in this role.Ifyourehighly organised, a confident communicator, and have experience with coordination and budgetary controls,wedlove to hear from you. This isa great opportunityto play a key part in keeping our network running effectively while helping deliver the reliable service our customers expect from HomeServe.
Salary:Competitive
Contract:Full Time, Permanent, 40 Hours per week,
Where will I work?
Location:You must be able to commute to one of the threeUKofficeslocatedin;Nottingham(NG6 8WR),Preston(PR2 9NZ)andWalsall(WS2 7BN)with arequirementto follow our Hybrid Working Model of aminimum 2 days in the nearest office.
Who is HomeServe looking for?
In this role,youllsupport the smooth coordination of our contractor network, helping tomaintainstrong service standards and positive working intotheOperational Partnerships Service Excellence Manager.You will work closely withtrade specificSupply Chain Manageron aday to daybasis, who in turn reports to theHead of Network Operations, giving you clear direction and support within an established structure.
PRINCIPAL ACCOUNTABILITIES:
* Support the Network Supply Chain Managers (SCM) to deliver the HomeServe Supply Chain Strategy and support SCMs with coordination of activities.
* Support contractors directly with HomeServeMembershipLimitedsystems and processes. This will include from an IT perspective, supporting our contractors with any technical system issues.
* Develop andmaintainstrong relationships with key critical departments within Network, DirectlyEmployedEngineersand Service Operations.
* Support the Health and Safety culture into our Network Trades to ensure compliance with all regulatory bodies. Ensuring that regular data is collated and produced for the SCMs.
* Provide support to the Network team in the form of reviewing the complaints and Rant&Ravedata to highlight the root causes andtrends.This will include direct communications with our contractors to drive rant and rave improvements and complaint reductions.
* Maintain the WorkInProgress (WIP)for SCMs. This will involve detailed analysis of the WIP alongside communicating directly with our contractors, to drive job delivery and job completion, thus reducing outstanding WIP.
* Assistancewith project work for the Network Operation as and whenrequired, including supporting the SCMs with the search,selectionand onboarding of contractors
* Assistancewith cost recovery from contractors after the weekly reviews with SCMs. Involvement will be direct with our contractors and finance teams to ensure anend to endprocess fortimelycost recovery across the Network.
* Assistancewith producing productivity and performance packs for regular distribution to our Network of 125 contractors.
* Preparation and sending bulk communications to contractors on behalf of the SCMs. Contractor engagement is key.
About The Candidate
To be successful in this role you will need to have the following knowledge,skillsand attributes:
Essential:
* Knowledge of Google and/or Microsoft Office applications, with strong excel competence
* Excellent organisational skills
* Experience in co-ordination
* Good communicationskills
Desirable
* Industry knowledge preferred
* Full UK Driving License
About The Company
What can HomeServe offer me?
* 22 days' holiday (rising to 25), with the opportunity to buy extra days. Plus, take 2 paid days to volunteer for a charity of your choice
* Access to hundreds of discounts viaORB Our Recognition & Benefits platform, plus interest-free techpurchasing, Salary Finance, mortgage advice, and moresubject to eligibility
* Free HomeServe policy giving you peace of mind at home
Pension scheme to support your future
* Health & wellbeing benefits includingPaycarefor Work, Virtual GP access, Will Writing support, Care Concierge, and our Employee Assistance Programme
* Free onsite parking and great links to local public transport
Cycle to Work Scheme
* Free toast and refreshments to keep you fuelled throughout the day
With over 30 years experience in looking after UK homes, HomeServe is one of the countrys leading homeassistanceproviders. From home cover and new boilers to one-off repairs, we are always looking for ways to deliver better care to our customers.Our expert teams are here to help with plumbing and drainage, boilers and heating, electrics, and even kitchen appliances. Whether it is a scheduled service, a one-off repair, or a full installation, our Home Experts are ready to get the job done-quickly, safely, and with care. xcswzye
What happens next?
If your CV is shortlisted, we will be in contact with you prior to interviewscommencingin May / June 2026.