What you’ll be doing:
* Plan and orchestrate the delivery of an online picking and delivery team to ensure the success of the in-store online service.
* Be a visible leader, engaging and coaching a large team of shoppers and drivers to deliver a seamless and safe shopping experience for all our online and in-store customers.
* Collaborate with other managers to ensure the success of the overall store's shopping experience.
* Manage performance and capability of staff, conduct disciplinary actions, and ensure accurate scheduling and pay.
Our online teams work early mornings, usually from 04:00 – 08:00, to pick items for deliveries.
What makes a great online manager:
* Experience in line management within a fast-paced, operational environment.
* Ability to provide excellent customer service and coach teams to do the same.
* Track record of delivering KPIs and performance indicators.
* Experience managing disciplinary, performance, or employee relations issues.
* Capability to lead operations independently in the absence of senior management.
Working for us has great rewards
Salary depends on experience, store size, complexity, and location. We offer a range of benefits, including:
* 10% discount at Sainsbury’s, Argos, Tu, and Habitat after four weeks; increased discounts on Fridays, Saturdays, and paydays.
* Annual bonus scheme based on performance.
* Free food and hot drinks in stores.
* Generous holiday, maternity, and paternity leave.
* Matching pension contributions of 4-7.5%.
* Sainsbury’s share scheme at discounted rates.
* Wellbeing support, including counseling and legal advice.
* Colleague networks for support and development.
* Cycle to Work scheme for bikes and equipment.
* Special offers on gym memberships, holidays, and retail vouchers.
An inclusive place to work and shop:
We are committed to inclusivity, providing resources, development opportunities, and celebrating diversity through initiatives and events. For more information, please visit here.
Reasonable adjustments: If you need adjustments during application or interview, please let us know, and we will support you.
Leading in our stores:
Our management teams are the driving force behind our business, leading with boldness and passion for service. They empower teams to excel daily, ensuring product availability, safety, and seamless operations, making shopping rewarding for customers and work fulfilling for colleagues.
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