Service Manager – Glasgow - OUTSIDE IR35 - €220 Per day
We are seeking an experienced Service Manager to lead operations and ensure excellence in service delivery for major client in Scotland. This is a key leadership role, acting as the main point of contact between client teams and technical staff, while driving performance and compliance across the service.
🔑 Key Responsibilities
* Coordinate problem-solving, requirements management, and service operations.
* Lead and supervise staff, with regular performance evaluations.
* Report on incidents, problems, risks, and projects with agreed frequency.
* Act as the primary contact for staff, ensuring clear communication and collaboration.
* Work closely with Team Leaders and Technical Teams to deliver an accurate view of service status.
* Monitor and ensure compliance with the local contract in alignment with Team Leaders.
📚 Requirements
* Languages: Mastery level Spanish (C2).
* Education: University degree in Technology (IT, Telecommunications, Mathematics, or related field).
* Experience: Minimum of 5 years’ proven experience managing teams, projects, and decision-making within a technological environment.
* 👉 This is an exciting opportunity for a skilled leader who thrives in dynamic, technology-driven environments and is ready to take responsibility for a mission-critical service.
Please get in touch asap for a chance to learn more.