Customer Experience Executive
(Please note this role requires weekend workdays)
We’re Fussy…about everything in our mission to banish single-use plastic from your bathroom, with simple, natural and effective personal care products. We started with deodorant and in just a few years we’ve become the UK’s Highest Rated Natural Deodorant, been backed by some of the UK’s top investors including BBC Dragons’ Den, been named the UK’s Best Eco-Deodorant in Glamour Magazine, featured on This Morning, and have put in place the foundations of a world-class team of employees and advisors. As we scale, it’s important that we continue to optimise the service we provide them with. So we’re now on the lookout for a new Customer Experience Executive that knows how to go above and beyond to ensure all customer interactions turn into memorable 5* experiences.
Play a vital part in improving our processes and customer experience by picking up on trends, coming up with innovative ways of working, and sharing these through our feedback loops. Live up to our Fussy values, be a team player, and help out when it’s needed to ensure the entire business runs smoothly. You’re fluent in English (written and spoken). Other languages are a bonus. You’ve got previous experience within a call centre, customer service or customer support team, ideally in a D2C or e-commerce space but that’s not essential (we’ll consider transferable skills too). Ideally you also have experience using Shopify and/or a CX software (i.You’ve got a can-do positive attitude and remain flexible and resilient when faced with change. Permanent role, with development opportunities. 5 days per week, Friday-Tuesday shift pattern (you’ll be required to work weekends). Hybrid working, with 1 office day every Tuesday in our new East-London based office. 30 days of holiday (includes bank holidays) + your birthday off.