What’s the role about?
As part of our Retail team, you’ll be joining our store in Belfast as our Senior Sales Associate, who is responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.
What you’ll be doing
1. Leads by example with their personal styling, grooming standards, demeanour and overall appearance
2. Confident in conveying to customers their knowledge of brand history, design process and our global omni-channel business
3. Conducts themselves in line with company values
4. Takes pride in the store in maintaining all aspects of silent-service, brand standards and store cleanliness
5. Communicates relevant company news to the team
6. Leads by example demonstrating how to deliver a personalised service experience using the Reiss Experience CIC philosophy, across all customer interactions and touch points
7. Sets the team up to prioritise the customer making sure that they always feel appreciated and valued
8. Educates the team so they can inspire and advise customers with all available products and services
9. Ensures the team build and nurture customer relationships, creating a loyal customer base
10. Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers
11. Is aware of the store and their own individual targets and KPI’s
12. Delivers personal sales targets and KPIs
13. Uses all tools and services available to achieve personal targets
14. Understands how to read the commercial reports in store
15. Understands what is required of them in their role and how they impact their business
16. Adheres to all company policies and procedures
17. Follows all H&S procedures including how to minimise, resolve or report any potential hazards
18. Ensures the store is opened and closed safely and efficiently
19. Completes all stock in and out processes accurately and to required deadlines
20. Meets all online order deadlines
21. Follows all operational and cash handling procedures correctly
22. Deploys the team effectively across the store to complete required tasks and meet deadlines
23. Communicate effectively with other team members
24. Demonstrates how to accept and receive feedback
25. Records and/or escalates any performance issues in store
26. Takes responsibility for their own development and completes required training
27. Supports the team with issues and difficult situations, knowing when to escalate to management
28. Contributes to a diverse and inclusive environment
What we’ll do for you
29. Generous employee discount
30. Business wear
31. Sales and service bonus scheme
32. And many more