Security Officer
Closing date: 14 January 2026
To prevent crime; protect the well being of all persons; ensure the safekeeping of Health Board and any other partners property and that of patients, visitors and staff.
Main duties of the job
A job description does not constitute a "term and condition of employment". It is provided only as a guide to assist the employee in the performance of their duties. The Health Board is a fast moving organisation and therefore changes in an employee's duties may be necessary from time to time. The Job Description is not intended to be an inflexible or finite list of tasks and may be varied from time to time after consultation/discussion with the post holder.
Welsh and/or English speakers are equally welcome to apply.
About us
Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services. Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.
Our mission is "Living Well, Caring Well, Working Together", and our vision is that every person's chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.
Job responsibilities
1. The Security Patrol Officer will proceed immediately to attend calls for assistance involving: Those in fear of violence, scenes of actual or suspected crime where personal injury is involved, and crime in progress.
2. All other calls for assistance will be dealt with in order of priority. If such enquiries cannot be addressed within one hour, the Security Patrol Officer will give an explanation for the delay to a caller.
3. To respond to calls from ward staff to deal with patients and visitors who are being violent, abusive or disruptive, assess the situation and take the appropriate action to resolve the situation taking all relevant factors into consideration.
4. To occasionally assist medical and nursing staff in the use of, moderate safe holding of patients using the minimum force following the successful completion of the 2 day Older people course for Safe Holding V&A.
5. To provide an escort service to members of staff moving around the hospital after dark.
6. To provide an escort service for the movement of cash and valuables.
7. Ensure that the Policies and procedures of the Health Board and any other partners, which affect the security of their property and safety of employees and patients, are carried out.
8. Locate any interference to perimeter/ground floor protection as soon as possible and report.
9. Provide a support service to staff who have been the victims of crime, keeping them informed of any developments in the investigation by Police or security service.
10. Provide advice to patients and clients.
11. Complete time sheets or similar work records/responsible for storage of data, security of CCTV data.
12. Log all incidents of crime. All crimes reported to, or discovered by, the Security Service will be investigated by the Security Management team or the police depending upon the circumstances.
13. When an arrestable offence, in particular theft, criminal damage or serious assault has taken place or is taking place on Health Board premises, the Security Patrol Officer will detain any person: Who is committing or, with reasonable cause, is suspected to be in the act of committing such an offence; or Who, with reasonable cause, is suspected of having committed such an offence, if one has actually been committed.
14. Initially investigate the surrounding circumstances to any suspect packages, which are discovered abandoned or placed within the complex.
15. Respond to intruder alarms, inspect for signs of break-in, search for suspects, and liaise with the control room and police.
16. Assist in all emergencies outside normal working hours, unless relieved by a senior manager or the night nurse practitioner.
17. Question and establish the bona fides of persons found unescorted in non-public areas who are not displaying valid identity badges. Prevent unauthorised persons gaining access to the premises.
18. Set up surveillance by CCTV cameras, of the perimeter of the site and other public and strategic areas to prevent and detect crime. This facility will be used in conjunction with routine and strategic patrols.
19. Check the external doors and ground floor windows of premises out of working hours to ensure they are secure.
20. To respond immediately to all fire calls, taking action in line with the Health Board fire policy, to minimise risk to life and assets.
21. Protect buildings, along with their contents, from fire damage by patrolling, exercising vigilance, raising the fire alarm, fighting fire and reporting fire hazards to the Fire and Safety Officer and Head of Department concerned.
22. Ensure that fire-fighting equipment is in place and not obstructed. Any obviously unserviceable equipment should be reported to the Fire and Safety Officer for repair or replacement.
23. Report any obstruction of corridors or fire escapes to the person in charge at the location concerned and in writing to the Fire and Safety Officer.
24. During Major incidents the Security Patrol Officer/control Room Operative will, where appropriate, restrict access to the site; regulate the movement of traffic and pedestrians; liaise with the police, fire brigade and other emergency services; assist in the search of buildings and any other matter involving the preservation of life and prevention of danger.
25. Receive reports of lost property and accept found personal property for safekeeping. Assist in the maintaining of the register of lost and found property. Take active steps to trace the owners and restore their property.
26. Strive to reduce any fear of crime that may be held by staff and to this end all Security Patrol Officers will individually visit every patient treatment area, making their presence known to staff.
27. Exercise constant vigilance to detect any potential hazard likely to endanger patients, visitors or staff; deal appropriately with such hazards by diverting people from the location; report the incident to whichever departments and / or Emergency Service is responsible for dealing with the problem, and make sure that the area remains protected until they arrive and remove the hazard.
28. Routinely pay attention to all water, gas and electrical installations in communal areas to detect breakdowns and wastage. Report any incident requiring immediate action in the interest of safety, security or economy.
29. Be alert at all times to any spillages, discarded rubbish, general cleanliness issues, broken glass, graffiti, or any other matter that may impact upon the image and state of the hospitals and grounds as seen by staff and general public. Such matters to be reported to the appropriate manager able to rectify the situation.
30. When on duty in the central control room, support the security patrol officers responding to any incident using the CCTV and radio system. Monitor critical, intruder alarms, and panic alarms and provide assistance, support and advice to callers on the telephone.
31. Drive the Health Board security vehicle between sites, or to other locations, on Health Board business as and when required.
32. Enter report of incidents and crimes on the official form provided.
33. Cover all sickness, absence, annual leave at all Health Board locations when required.
Person Specification
Experience
* Meets all essential criteria as per attached job description/person specification
* Meets all desirable criteria as per attached job description/person specification
Knowledge
* Meets all essential criteria as per attached job description/person specification
* Meets all desirable criteria as per attached job description/person specification
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Address
UHW
Cardiff & Vale UHB University Hospital of Wales
Cardiff & Vale UHB University Hospital of Wales
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