My client, based close to Thame, has an exciting opportunity for someone to join their team as an Ecommerce Customer Service Representative. In this key, customer-facing role, you will be dealing with pre and post-sale enquiries providing customers with advice in a friendly and professional manner. You will need to be sales-oriented, energetic and enthusiastic about learning new things. Ideally you will be technically minded, with a Physics GCSE, however this isn’t essential, as training will be provided. If you are a friendly and confident person with previous experience in customer service, this could be a fantastic opportunity to join a small but busy and growing team. Duties: Customer support via email/phone/website chat Answer technical queries Offer product advice Basic technical calculations, quotes and invoices Take client orders and payments Assist with post sale support Key Skills: Exceptional communication skills and a confident telephone manner Ability to work well within a small team Dynamic approach with adaptable time management skills Aptitude and desire to grasp technical concepts and willingness to learn the product range with training Proficiency in Microsoft Office, with good numeracy skills Experience in a customer facing position Monday to Friday, 9am to 5pm Generous benefits package including 25 days holiday, 10% employer contribution pension, and a discretionary annual bonus. Salary - £28,000-£30,000 DOE