Overview
Title Visitor Welcome and Retail Supervisor
Location Brodsworth Hall, Brodsworth, Doncaster, South Yorkshire, DN5 7XJ
Salary Full time
Job type Permanent
Ref 16184
Heritage is for everybody, and we are here for heritage.
Heritage lives in places and people, memories and stories, artefacts and traditions. It can connect us all to the past, and to each other. It can make us happier, strengthen every community, and help shape society for the better. Everybody should be able to enjoy the benefits it brings.
That's why, as a charity, we care for over a million objects and hundreds of historic sites in every part of England, from international icons to local treasures. And it's why we open them up, share their stories and find new ways for everybody to enjoy, learn, play and create.
Responsibilities
* We are looking for a Visitor Welcome and Retail Supervisor to join our team. The role is full time and permanent. You'll be working 36 hours per week.
* Lead the site team to achieve Retail and Membership sales targets.
* Deliver an inspirational visitor welcome and experience, through high standards of presentation and customer service.
* Deliver and drive a high standard of visual merchandising.
* Be an ambassador for English Heritage membership and champion the recruitment and retention of members.
* Work with the site management team to ensure that Brodsworth Hall and Gardens is operated to English Heritage standards.
Qualifications
* Excellent communication with strong customer service skills
* Analytical and numerate with the ability to assimilate information quickly and accurately
* Confident using basic technology such as Epos till systems, Excel and Word
* Interviews will be held on Tuesday 14 October at Brodsworth Hall
Benefits
* Salary £25,593
* 25 days' holiday plus bank holidays, pro rata, rising to 28 days after 3 years
* Matched pension contributions up to 10%
* Flexible hours
* The opportunity to progress your career within the heritage sector
* Subscriptions to professional bodies
* Free access to all English Heritage sites for you and up to six friends and family members
* 25% discount in our shops and cafes
* Enhanced maternity, paternity or shared parental leave
* Options to buy additional leave
* An inclusive working atmosphere everybody is supported from all backgrounds, religions and with different needs
* Opportunities to go to some of our great live music and history events
This is a great opportunity for an excellent communicator, with strong customer service skills. You will work with the site management team to ensure that Brodsworth Hall and Gardens is operated to English Heritage standards.
For more information or to apply, refer to the application documents. If you would like to talk to us about workplace adjustments or working patterns, please contact Sue Dalton, Brodsworth Cluster Manager, sue.dalton@english-heritage.org.uk. No agencies please.
Find out more about us and what we do: https://www.english-heritage.org.uk/about/ You can also meet some of our people and hear about why they enjoy working with us: https://www.english-heritage.org.uk/about/our-people/careers-with-us/
Everybody's welcome at English Heritage
Forget the stereotypes. It takes thousands of people from every background to care for England's heritage and open it up for everybody to enjoy. We're committed to making sure that English Heritage is an equitable, diverse and inclusive place to work.
You will need to refer to the following documents when completing your application.
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