JOB DESCRIPTION
Job Title: Bar / Restaurant service assistant
Reporting to: GM/FOH Manager/Supervisors
Location: Mullion Cove Hotel
Department: Food and Beverage
Main Responsibilities
1) To lay the tables as specified by the Duty Manager
2) To welcome customers and to take food and drink orders as specified within the allocated food service times.
3) To communicate orders to kitchen clearly and efficiently.
4) To deliver meals to tables with correct cutlery and offer accompaniments.
5) To clear tables upon completion of meal and offer desserts/coffees/liquors.
6) To prepare customer bills and present as laid down by management.
7) To familiarise yourself with the wine list so that you have knowledge to assist and advise customers on their choice and so increase sales.
8) To deal with or refer any customer complaints in a pleasant and helpful manner.
9) To ensure complete customer satisfaction with service and efficiency.
10) To assist other departments as required.
11) To increase revenue and push sales through traditional and creative upselling techniques.
12) Thorough staff training ensure the safe and correct use of equipment and cleaning materials.
13) To be fully aware and competent in making all beverages offered, including cocktails and different types of coffee
14) To be fully aware of all menu items by liaising with the kitchen in your daily meetings
15) To assist with functions, both layup and service
16) To be available to attend to customer's needs and ensure the highest standards of customer care at all times
17) To carry out any reasonable requests made by a member of management, including the Head Waiter
18) Ensure compliance with licensing laws; COSHH, Health & Safety and other statutory regulations
19) To advise customers correctly and confidently on their choices, perhaps recommending a chef's dish of the day
Health & Safety
You must ensure that all Health & Safety regulations are adhered to at all times, this includes the fire procedures and COSHH regulations, all of which you will be made aware of. Please ensure that you report any faults or infringements of these procedures or act immediately where appropriate to correct them. You have a duty to carry out work so that you never put yourself or others at risk, creating a safer working environment for everyone.
Job Types: Full-time, Permanent
Pay: From £12.21 per hour
Benefits:
* Employee discount
* On-site parking
Work Location: In person