Job Description
Job Title: IT Support Team Lead
Location: East Cheshire
Salary: £45,000 to £50,000
Excellent opportunity to join and lead the IT support team of a well-established and expanding SaaS based company
They have a highly successful, rapidly growing team with 3 direct reports within the tech support team (2nd line). They also respond to less than 100 tickets a day collectively across the team and around 10 are closed per day.
The role will be based in the office three days a week with two days at home.
The Role
You’ll help manage escalations, guide junior engineers, and ensure the performance and reliability of our hybrid cloud infrastructure, which supports customers across financial services and other regulated industries.
What are we looking for:
We are looking for someone with a couple of years' experience in leading a 2nd line team that has remained hands on and has a good grounding in the following:
* Previous management experience of IT Support teams.
* Strong skills in Windows or Linux, Active Directory, Networking, and Scripting.
* Some Microsoft Azure knowledge.
Why Join Us
• Be part of a fast-moving company solving real-...