Type: Permanent
Disciplines: Support
Salary: £12,800 Annual
Location: Nottingham, Nottinghamshire
Description:
JOB TITLE
Salary
SETTING:
Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group life insurance, income protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program
Do you have customer service experience and an admiration for technology? Do you enjoy talking to people and solving issues? Or are you looking at joining a reputable company where you can grow and develop?
If so, we may have the role for you.
Established in the 80s, XMA has grown to become one of the top ten largest value-added resellers in the UK. Today, we're an independent UK company with full geographic coverage, serving a diverse customer base across the public and private sectors. We win awards for helping organizations and users achieve more with technology. We specialize in realizing individual ambitions to transform and evolve through consulting, defining, adapting, and delivering real-life outcomes. We collaborate closely to bring that positive impact home.
Due to an expanding team, we are looking for 1st Line IT Support candidates to assist our clients with technical issues received via phone or email.
LOCATION
JOB SPECIFICATION: 1st Line IT Support
The role is within a large IT service desk, responsible for managing daily technical inquiries from clients.
* You will be the first point of contact for customers, logging all incidents and requests via phone or email, and resolving them according to our service level agreements.
* You will take full ownership of tickets, ensuring consistent communication with customers.
* You will collaborate with other technical support team members, utilizing their knowledge to reach satisfactory resolutions.
REQUIREMENTS: 1st Line IT Support
This role suits someone currently in a customer service environment with an interest in technology or technical issues.
* 6-12 months customer service or helpdesk experience.
* Strong communication skills and a drive to resolve issues.
* Experience with ServiceNow is advantageous.
* Experience working in a fast-paced environment.
We promote an inclusive environment where employees are encouraged to share their perspectives, leverage strengths, and act authentically. We are proud to be an equal opportunity employer committed to diversity and inclusion. Qualified applicants will be considered regardless of race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran or military status, or other protected statuses.
We are a Level 2 Disability Confident Employer, providing reasonable accommodations for individuals with disabilities during the application and interview process. If needed, please contact us via email at (url removed).
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