Overview
We are looking for conscientious and dependable people to join our Endoscopy Reception team. This role plays a vital part in welcoming patients onto the Endoscopy Unit when attending for their procedure. Patients are often very anxious, so it is important to be calm, organised and supportive for a positive patient experience.
Location
This is a cross site post between the North Tees and the Hartlepool sites.
Responsibilities
* Effective communication with multi-disciplined medical and surgical teams.
* Adhere to all Trust and Endoscopy specific policies, procedures and guidelines.
* Ensure that all work outputs are completed to a high standard of quality as required and that all patient waiting times and pathway targets and timescales are met.
* Reception duties that include arriving and discharging patients onto the Endoscopy Unit.
* Ensure all appropriate technologies and equipment are utilised to optimum functionality.
* Effectively liaise with staff from other services as well as external service users including GP’s, patients and their representatives in a professional and courteous manner.
* Support the updating and maintaining of standard operating procedures.
* Organise interpreters following appropriate trust policies, systems and processes.
* General office duties including opening and distributing post, housekeeping, filing, photocopying and maintaining stock of routine supplies.
Requirements / Qualifications
* The post requires the post holder to have knowledge and understanding of Endoscopy patient pathways.
* Ability to deliver all reception duties is required, following appropriate training.
This advert closes on Monday 22 Sep 2025
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