Service Desk Engineer (1st Line Support) Nottingham (Hybrid) - with travel to Birmingham (1 day per week) Up to £28,000 SF are exclusively working with a Nottingham-based client who is looking to add a Service Desk Engineer to their growing IT team. This is a fantastic opportunity for someone with strong 1st line support experience. This role is primarily office based but will require travel to a Birmingham city centre office once a week to provide onsite, desk-side support to end users. The Role -You'll be responsible for providing first-line technical support, managing incidents and service requests, and ensuring a smooth end-user experience across devices, systems, and meeting room technology. -You'll also support onsite users in Birmingham, ensuring meeting rooms, hot desks and shared spaces are fully operational, and that spare equipment stock is properly maintained. Key Responsibilities -Managing incidents and service requests in line with ITIL best practice -Ensuring all tickets are handled within agreed SLAs -Providing clear, professional communication to end users throughout the resolution process -Delivering desk-side support and aiming for first-time fixes where possible -Escalating more complex issues to internal teams or third parties when required -Maintaining and contributing to the service desk knowledge base -Supporting meeting room tech and end-user hardware onsite What We're Looking For -Previous experience in a 1st Line / Service Desk role -Strong troubleshooting skills across macOS, iOS, Windows 10 & 11 -Experience with Microsoft 365 (Exchange Online, Teams, SharePoint) -Active Directory knowledge -Experience with Jamf (Pro or School) is highly desirable You'll Also Be -Customer-focused with a professional and friendly approach -Organised and able to manage multiple tickets under pressure -Detail-oriented with a strong diagnostic mindset -Proactive and able to work independently as well as part of a team This is a great opportunity for someone looking to build on their 1st line experience within a supportive, professional environment that offers exposure to both remote and onsite support. If you're interested, please apply with your latest CV or get in touch for more information