Technical Support Manager - Specialist Services (Cheltenham, Cheltenham, United Kingdom)
Recruiter: Krystle James
Career Grade: D
Internal Closing Date: 11/12/25
Due to the sensitive nature of this role, you will be required to undergo DV (Developed Vetting) level Security Clearance (. An allowance of £5k per annum may be payable monthly while you hold this DV and continue to work in a role that requires that level of security clearance. The terms of this allowance will be made available if you are successful in being recruited into this role.
Security isn’t always the first thing that comes to mind when you think of BT, but when it comes to keeping everyone safely connected, We Are The Protectors. We deal with thousands of cyber-attacks every day, so that millions of people can safely go about their daily lives and run their businesses. We deliver vital work at scale, with real breadth and impact. We connect for good.
You'll be joining a specialist security team that is a trusted partner to governments worldwide, protecting critical national infrastructure and committed to the safety and security of our nation and global communities. Our mission focused work is innovative, inspiring and technologically challenging in a way that makes every day different and stimulating. We provide the opportunity to work on rare projects, with exciting tools and brilliant people. Everyone has access to unparalleled professional and personal development opportunities and your contribution is always valued.
Why this job matters
The Network Engineering Specialist undertakes engineering activities that contributes towards the delivery of client technical requirements, deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.
This job role is based outside of Cheltenham within a 60-minute commute. Onsite (5 days office based). Plus 1 in 2 call out obligation. Monday-Friday 9am-5pm. You must be able to obtain DV Security Clearance in order to start this role. You will need to have lived in the UK for 10 years+ to obtain this.
What you’ll be doing
* Accountable for platform System Administration in supporting critical Networks
* Responsibility in developing and maintaining the Business and Service Continuity Model and strategy.
* To be Single Point of Contact (SPOC)/direct leadership and act as director for ALL critical Incidents and Major Incidents across the Managed Service whilst deputising for your Senior Manager.
Essential Skills
* Troubleshooting,
* Issue Resolution,
* Network Integration,
* Network Security,
* Incident Management
What we'd like to see on your CV
* Experience of implementing and administrating highly complex secure IT platform strategies and solutions – MANDATORY
* Experience of implementing and running of highly secure complex Network Operation Centres - MANDATORY
* Working across several high-profile stakeholders - MANDATORY
* Experience in leading in a high-pressure environment – MANDATORY
Benefits
1. Competitive salary
2. 10% on target bonus (Depending on country based)
3. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
4. On-call allowance (Depending on the requirements of the role)
5. 25 days annual leave (not including