We are always looking for great talent to join our team and help achieve our ambitious goals and growth. We care about our people, and we care about the future of eye health and how CHEC can play an innovative part in making this great, with your help.
If you are care focused and looking to join an organisation that is thriving on success, then CHEC is your employer of choice! We have an exciting opportunity for a Patient Coordinator to join us as we continue to expand throughout the UK.
About the Role
An exciting opportunity has arisen for someone who enjoys working with people, building relationships and is passionate about providing excellent care to our patients.
The focus of the role is being the first point of contact for our patients, taking inbound and making outbound calls to patients about their appointments. You will perform administration duties as they arise whilst following processes and procedures.
As part of this role, we are looking for the successful candidate to take on additional Deputy Manager duties. This is an exciting opportunity for a motivated and passionate individual to step into the role of Deputy Manager, alongside the Optical Assistant responsibilities. This role will provide essential leadership support at site level, working closely with the Hospital Manager to maintain excellent standards of quality, safety, and service delivery.
We are looking for someone who can.
* Support patients and be first point of contact
* To maintain high standards of patient care at all times, responding sensitively to patients who are emotional and/or distressed
* To provide advice to patients about the services we provide which are available to them.
* To use communication skills including empathy, tact and reassurance in handling all call
* To maintain a robust approach to data quality and patient confidentiality
* Provide site leadership in the absence of the Hospital Manager, ensuring smooth and safe operations.
* Support the effective management of equipment, stock, and resources.
* Ensure compliance with audits and help identify improvements where needed.
* Work alongside the Hospital Manager to ensure CQC readiness and support improvement plans.
What you’ll bring to the role:
* Natural ability to empathise with patients and demonstrate a genuine care
* Good communication and strong interpersonal skills
* Excellent telephone manner
* Excellent organisational skills and attention to detail
* Highly proficient in Microsoft Office and other systems
* The ability to learn and adapt to new internal systems
* Self-motivated and self-starter with the ability to prioritise and schedule work independently
Why work for us?
* 23 days holidays plus bank holidays
* Buy and sell annual leave scheme
* Annual Company Bonus scheme
* MediCash
* Refer a friend scheme
* Company pension
* Company sick pay scheme
* Life assurance scheme
* Bluelight Card- 100’s of discount and cashback options
* Performance review with a training and development plan
* Employee discounts portal
Gym membership discounts
* Cycle to work scheme
* Tech scheme