Overview
Better places, thriving communities. At Mitie we bring out the best in places. Unlocking their potential so that everyone can do their best work. From offices and shopping centres to hospitals and airports, we create better places for the communities we serve to thrive.
Contract: Full Time
Type: Permanent
Hours: 37.5
Pay: £36000 per annum
Location: Heathrow
Key Responsibilities
Contract Administration
* Prepare, review, and maintain service contracts and related documentation.
* Monitor contract compliance, renewals, and performance indicators.
* Coordinate with clients, suppliers, and internal departments regarding contractual matters.
* Maintain accurate records, reports, and filing systems.
* Assist with budgeting, invoicing, and procurement documentation.
* Ensure all administrative processes comply with company policies and legal requirements.
BICS Training Duties
* Deliver BICS‑certified cleaning and hygiene training programs.
* Conduct practical demonstrations and classroom‑based instruction.
* Assess trainee competency and maintain training records.
* Support staff development and refresher training initiatives.
* Ensure cleaning procedures align with health, safety, and hygiene standards.
* Promote best practices in cleaning operations and infection control.
Compliance & Health and Safety
* Ensure adherence to COSHH, health and safety regulations, and company procedures.
* Conduct audits and inspections where required.
* Support continuous improvement initiatives across cleaning operations.
Required Qualifications
* BICS Trainer qualification or relevant BICS certification.
* Experience in contract administration or facilities management.
* Knowledge of cleaning industry standards and procedures.
* Strong administrative and organizational skills.
* Good communication and presentation abilities.
* Proficiency in Microsoft Office applications.
Preferred Skills
* Experience in training delivery and staff coaching.
* Understanding of compliance and quality assurance processes.
* Ability to manage multiple tasks and deadlines.
* Strong interpersonal and problem‑solving skills.
Working Conditions
* Office and site‑based work environment.
* May require travel between client locations.
* Flexible working hours may occasionally be required.
Reporting To
* Operations Manager / Facilities Manager
Benefits
Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. You can get expert advice by video or phone without leaving home. Salary Finance enables you to access 50 % of earned pay before payday for a small fee, and offers competitive loans. You may purchase up to five extra days’ holiday each year, buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. High street discounts are available through MiDeals. A cycle‑to‑work scheme is present. Life cover up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). Mitie Stars recognise hard work with cash prizes each month and the chance of winning a top prize of £10 000 at the end of the year. We provide diverse training and development opportunities through a wide selection of learning resources.
EEO Statement
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long‑term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .
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