* Lead and build a brand-new HR Shared Services function from the ground up!
* Influence major HR transformation projects during a pivotal growth phase
About Our Client
Are you a transformative HR leader ready to shape and lead a high-performing HR Shared Services function? Do you thrive in fast-paced environments, managing complex change and embedding best-in-class HR operations?
We're hiring a Head of HR Shared Services to join our clients growing HR team during a pivotal time of transformation. Based in Manchester, this role offers the opportunity to design and build a standalone HR Shared Services function that delivers efficient, compliant, and effective support across the full employee lifecycle.
Job Description
Key Responsibilities:
* Design and embed HR processes that ensure operational excellence and legal compliance
* Lead the transition of key HR functions from Group support to an internal shared service model
* Oversee the full employee lifecycle: onboarding, contracts, changes, offboarding
* Optimise and support HR systems (HCM) implementation and continuous improvement
* Manage accurate and GDPR-compliant HR data, reporting and audit processes
* Deliver pensions, benefits, and payroll administration
* Drive performance, SLAs, and KPIs across the shared services team
* Partner closely with HRBPs and other internal teams for seamless service delivery
The Successful Applicant
What We're Looking For:
* Proven leadership in a Head of HR Shared Services or HR Operations environment
* Expert knowledge of UK employment law, HR compliance, pensions, and benefits
* Strong experience with HRIS systems and process automation
* Demonstrated success during periods of significant organisational change
* Excellent analytical skills with a data-driven approach to decision-making
* Confident communicator with excellent stakeholder engagement skills
* Organised, agile, and capable of meeting tight deadlines under pressure
* Experience working in a digital Retail / Tech / E-com would be highly advantageous
What's on Offer
Why Join Us?
* Play a critical leadership role during an exciting period of business evolution
* Lead end-to-end HR service delivery including HR admin, systems, employee lifecycle, benefits & pensions
* Drive continuous improvement through technology, automation, and data-driven decision-making
* Work closely with senior stakeholders and collaborate across HR, Recruitment, L&D, and IT
* Be part of a business that values compliance, governance, and best practice.
Location: Manchester (Hybrid /Flexible)
Salary: Competitive + Excellent Benefits.
Contract Type: Full-time, Permanent
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