SMT GB North Yorkshire, England, United Kingdom
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About the Role:
We are looking for a Field Service Engineer to report into our Immingham Depot.
The focus of this role is to ensure we deliver a first-class service to both internal & external customers. To actively seek revenue opportunities and discuss these with customers, Customer Support Representatives, and your Line Manager.
What you will be doing:
* Service and repair Volvo construction equipment or miscellaneous equipment
* Identify mechanical problems, using technical knowledge and computerized diagnostic equipment, offering guidance and advice to the customer
* Carry out duties in a commercially focused way, seeking additional service revenue opportunities and promoting our aftermarket solutions
* Work in line with quotations and time guides, highlighting to management where additional work may be required
* Ensure software updates are installed as new versions are released
* Complete tablet inputs, electronic reports, and timesheets in ‘real time', providing comprehensive details of the work undertaken
* Order parts for your work as necessary and return parts in a clean condition at the time of job completion
* Able to work overtime as required and to honor reasonable call-out requests
* Attend relevant product or systems training courses
Requirements:
Knowledge, Skills, And Experience:
* A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics, or related discipline (i.e., NVQ 3/C&G)
* Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics, and electrics
* Advanced diagnostic and troubleshooting skills with a comprehensive understanding of hydraulics, electrics, and EATS
* Ability to communicate efficiently with colleagues, management, and customers
* Work with a cost-conscious mindset to ensure maximum profitability
* Ability to problem solve with high diagnostic skills
* Confident using computer systems and Outlook
* High attention to detail
* Conscientiousness in all aspects of the job
* Highly responsible, reliable, honest, and trustworthy
* Ability to understand technical literature and systems
Desirable:
* Experience of Welding and Fabrication
Benefits:
What We Offer You: In addition to a competitive salary, you will have access to the following benefits:
* 5% Employer Pension contribution
* 25 days annual leave + Bank Holidays
* Cycle to Work Scheme
* Life Assurance 4 x annual salary
* Financial, Physical, and Mental Health Counselling and Coaching sessions
* Free Will writing service
* EAP, including 24/7 Doctor access
* Healthshield - Cashplan for all employees
* Family-Friendly policies
* Company events
Seniority level
* Associate
Employment type
* Full-time
Job function
* Other
Industries
* IT Services and IT Consulting
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