Administrative duties that contribute to the overall effectiveness of Council services.
Key responsibilities:
* Act as the first point of contact for internal and external queries via telephone, email, or in person, offering excellent customer service in accordance with departmental standards.
* Accurately input, retrieve, and present data using both manual and electronic systems; support reporting needs for management.
* Develop and maintain local spreadsheets, databases, and records in line with manager direction, meeting regular reporting deadlines.
* Provide reception cover, signposting visitors, customers, and external agencies to appropriate contacts or services.
* Maintain and distribute up-to-date service information to staff, partners, and service users as required.
* Organise and manage filing systems, including the setup and maintenance of physical and electronic files; ensure archiving and retrieval processes are followed correctly.
* Manage incoming and outgoing mail, faxes, and departmental inboxes; assist with diary management and meeting coordination.
* Produce accurate word-processed documents, letters, reports, forms, and presentations using departmental templates.
Skills and Experience:
Essential:
1. 5 GCSEs (including English & Maths) or equivalent experience.
2. Proficient in Microsoft Office applications, especially Word and Excel.