WA Consultants is currently recruiting for an IT Service Desk/Support Analyst for a Full time position for a client in Devon.
Our client is keen to speak with candidates who have at least 2-years experience in a 1st/2nd support role, across a wide range of systems and services.
Key responsibilities include:
1. Resolve incidents and fulfil service requests for users across multiple UK sites via phone, email, and our ITSM platform.
2. Support and triage issues across Windows-based software and business-critical applications in Warehouse, Transport, and Back Office environments.
3. Deploy and maintain IT assets including PCs, laptops, mobile devices, printers, and warehouse equipment.
4. Assist with IT aspects of site openings, closures, and office re-locations.
5. Engage effectively with users at all levels, ensuring clear updates and managing expectations.
6. Log, prioritise, and resolve tickets in line with SLAs, always maintaining a customer-first approach.
7. Identify trends, reduce repeat incidents, and contribute to improving service quality and user satisfaction.
8. Use monitoring tools to proactively identify issues and escalate where necessary.
9. Work closely with other Technology teams to ensure smooth transitions of new systems and updates into support.
10. Participate in the out-of-hours support rota as required.
11. Occasionally travel to other locations to support ...