Overview
Customer Advisor 18 hours (Leamington Spa) – JoJo Maman Bébé. Join to apply for the Customer Advisor 18 hours (Leamington Spa) role at JoJo Maman Bébé. The role involves delivering exceptional customer care and service in-store, guiding customers in the purchase of our range of clothing and products, and supporting omni-channel service as we move into a digital retail world.
Responsibilities
* Assist customers in diverse situations, e.g., bra fitting, maternity wear, and demonstrating products.
* Prepare and manage Omni-Channel orders and liaise with customers in-store or by phone.
* Utilise digital or virtual learning platforms to develop knowledge and retail skills.
* Keep the store looking immaculate and maintain visual standards.
* Access and apply product knowledge to communicate effectively with customers and identify best solutions.
* Be a brand ambassador, uphold values and ethos, and demonstrate honesty and respect in interactions.
* Foster collaboration, active listening, and ownership of all aspects of the role.
Typical Schedule
A typical week would be 2 x 5-hour shifts and 2 x 4-hour shifts; flexibility is required in line with store requirements.
Qualifications and Skills
* Previous retail, customer service and sales experience.
* Competent IT skills and ability to pick up new systems quickly.
* Ability to learn and retain product information and communicate it effectively.
* Self-developing mentality and curiosity to learn new products independently.
* Strong listening, empathy, and customer needs understanding; not focused on hard sales.
* Ability to work harmoniously in a small team and demonstrate flexibility in a seven-days-a-week retail environment.
* Keen eye for detail to maintain store standards.
Perks and Benefits
* Extra day of annual leave per year, up to 38 days; birthday leave options.
* Non-contractual bonus scheme and enhanced pension; cycle to work scheme.
* Financial wellbeing app and saving schemes; flexible work options.
* Health and wellbeing hub, employee recognition, and volunteer days.
* Specsavers voucher and 40% discount on JoJo branded lines.
* Ongoing training and development opportunities.
Company and Diversity
We are a B Corp with a commitment to sustainability, diversity, and inclusive workforce. We welcome people from different cultures, perspectives, and experiences to contribute to a diverse and enriched environment.
Role Metadata
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Customer Service
* Industries: Retail
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