Job Description
Power BI Contractor - Dynamics 365 / Contact Centre
Outside IR35 | £475 per day | 6-Month ContractHybrid: 2 days per week onsite - Lincoln
Contract Overview
I am seeking an experienced Power BI Contractor to deliver operational and performance reporting for a Dynamics 365 Customer Service / Contact Centre environment. This is a hands-on role focused on building high-quality, performant Power BI models and dashboards that support service operations, leadership reporting, and KPI visibility.
The role is Outside IR35, offered on an initial 6-month contract, paying £475 per day, with 2 days per week onsite in Lincoln.
Key Responsibilities
* Design and build Power BI datasets and dashboards using:
o DAX
o Power Query (M)
o Star-schema data models
* Develop reporting directly from Dynamics 365 / Dataverse, including:
o Standard and custom tables
o Relationships and option sets
* Deliver Customer Service / Contact Centre reporting, including:
o Cases, queues, SLAs
o Agent performance and call statistics
* Implement robust data extraction and refresh patterns fromDataverse:
o Power BI Dataverse connector
o TDS endpoint
o Synapse Link / Fabric where applicable
* Apply Row-Level Security (RLS), governance standards, and performance optimisation
* Collaborate with service and operational stakeholders to define clear KPIs, metrics, and definitions
* Ensure dashboards are accurate, usable, and aligned to operational needs
Essential Skills & Experience
* Strong Power BI development experience (DAX, Power Query, data modelling)
* Proven experience reporting from Dynamics 365 / Dataverse
* Background in Customer Service or Contact Centre analytics
* Experience shaping and optimising data for analytical performance
* Solid understanding of Power BI security, governance, and optimisation
* Ability to work independently in a contractor environment
Nice to Have
* Knowledge of contact centre metrics (FCR, AHT, backlog, aging)
* Broader Power Platform exposure (Power Apps, Power Automate)
* Experience with Power BI ALM / DevOps (pipelines, version control)
* Familiarity with Fabric, Synapse, or Data Lake reporting patterns
Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.