Volunteer Development Support Officer
The closing date is 19 October 2025
The purpose of the role is to support the Volunteer Development Manager to ensure the effective delivery is maintained and delivered to a of high quality within the department. Ensuring that the day-to-day management of the team can effectively function allowing all the workstreams to perform ensuring it's maintained in line with the required performance standards in an efficient manner. The post holder will be expected to support identified initiatives and projects to improve and develop within the service level agreed.
Main duties of the job
To support the development, delivery and performance of all third‑party transport, i.e. taxi companies, community transport organisations and private transport/ambulance providers, having the freedom to act to initiate action within North East Ambulance Service Foundation Trust (NEAS FT) policies and procedures.
To undertake on‑site 6 monthly scheduled audits with the third‑party providers, ensuring that partnership working is met and measured enabling a robust service level across both the trust and TPP.
About us
We employ 3,500 staff in 63 locations and serve a population of 2,600,000 in Northumberland, Tyne & Wear, County Durham, and Tees over 3230 square miles.
Many people think the job of the ambulance service is to collect patients and take them to hospital, but we do much more!
Paramedic skills have developed hugely in recent years, meaning we carry out more treatment at the scene and en‑route to hospital.
We have a dedicated clinical assessment service that allows us to provide patients with the most appropriate care from the beginning of the patient journey.
We have a specialised branch of the Trust called HART which deal with explosions or terrorist attacks.
Ultimately patients are the heart of everything that we do to support our mission of "safe, effective and responsive care for all".
We value and respect the diversity employees bring to our workplace. We recruit a workforce that reflects the community we serve, and welcome applications from people from all backgrounds. To ensure we deliver on our aims in relation to diversity and inclusion we assess ourselves against a range of frameworks. We are ENEI Gold employer, Disability Confident Leader, Dyslexia Smart Award employer, Dementia Friendly, and part of Mind Blue Light programme and the Race at Work Charter from the Princes Responsible Business Network and are achieving across all objectives in NHS Equality Delivery System.
Job responsibilities
* Ambulance Car Service (ACS)
* ACO Cars
* Community Transport Providers
* Community First Responders
* Complaints
* Investigations
* Scheduled Audits Planning
* Scheduled Audits DeliveryPlanning availability for all Third-Party Providers (TPP)
* ECRs
* Development of partnerships (transport organisations and local government)
* Engagement Events in the Communities.
Person Specification
* Qualified to diploma level 5 or equivalent experience (Level 5) in management of volunteers.
* Evidence of continued professional/ management development.CRT (Incl. Breakaway training)
* PTLLS (Level 3)
* Prince 2
* Train the Trainers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
North East Ambulance Service NHS Foundation Trust
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