Join to apply for the NICE Solution Consultant role at Natilik
Natilik is a Global Technology Solutions Partner. Our mission is to grow a brand that is seen as the industrys Confident Guide between the vendors who make technology and our clients who want to use it to help deliver outcomes. We offer products, services, platforms, applications, and expertise to help. We focus on five stakeholders: clients, people, partners, communities, and shareholders; putting our people at the heart of everything we do. From the small and simple, to the large and complex, we want a life-long partnership and a company our clients and employees can rely on.
There has never been a more exciting time to take a step into the world of digital transformation, and were looking for individuals to confidently guide our clients on their journey.
The Role
As a NICE Solution Consultant, you will play a pivotal role in supporting our Design and Transition functions. You will engage early with clients to design and scope solutions through consultancy-led requirements capture. As the engagement transitions to our projects team, you will maintain oversight, contributing heavily to low-level design and providing ongoing quality assurance throughout the project lifecycle to ensure the delivery aligns with defined outcomes and best practices.
This will involve working extensively with our clients, project management and pre-sales teams to create the project scope and take the agreed design and make it a reality.
The role offers an exciting and diverse experience where you will sit as a hybrid resource across our two teams, and requires working under various conditions, often unsupervised on site with the client.
Working as part of a virtual project team the Solution Consultant will be responsible for the design and technical assurance of the entire implementation life cycle to deliver the agreed solution seamlessly. This may include design, configuration, commissioning testing, sign off and final handover both with the client and internally.
Core Technical Experience
The ideal candidate will have extensive experience in contact centre architecture, with a strong solutions focus. The following technical skills and experience are highly desirable:
* Proven experience in being able to capture clients requirements and solutionise them
* Be able to communicate and articulate the solution components with stakeholders of all levels
* Proven experience designing and building large-scale, enterprise-grade contact centres
* Hands-on experience with NICE CXone, including:
* ACD and IVR configuration
* Digital First Omnichannel (DFO) including email, live chat, and social messaging
* Advanced routing logic implementation
* CRM integration (e.g., Salesforce, ServiceNow)
* Agent desktop customization
* Outbound dialling strategies and configuration
* In-app messaging / SDK integration
* Strong understanding of contact centre KPIs, operational reporting, and analytics
NICE CXone Platform Expertise
* NICE CXone ACD
* NICE CXone DFO (email, chat, social channels)
* NICE CXone Autopilot (voice + digital)
* NICE CXone Copilot
* NICE CXone Expert AI-powered knowledge management
* Interaction Analytics, including Experience Optimizer (XO)
* Feedback Manager
Workforce & Quality Optimization
* Workforce Management (WFM) IEX
* Quality Management (QM)
* Speech and Interaction Analytics
* Experience implementing and supporting Workforce Optimization tooling
Operational Insight
Deep understanding of contact centre operations and the ability to translate business requirements into scalable technical solutions
Benefits
* 25 days annual leave (+ bank holidays) rising with tenure
* Quarterly Awards and Bonuses
* Flexible Working Policy
* Competitive pension scheme
* Access to Financial Wellness support
* Industry-leading home working and mobility technology
* Private Medical Insurance
* Company shares (available after One year tenure)
* Medicash (Cashback Scheme)
* Retail discounts via Medicash
* Access to EAP scheme for you and your household
* Vehicle lease salary sacrifice scheme (available after One year tenure)
* Cycle to Work Scheme
* Annual paid volunteering day
* Enhanced parental leave
* Access to funding for additional qualifications and courses
* Access to paid study leave
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Consulting
* Industries: Business Consulting and Services
London, England, United Kingdom 1 month ago
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