About us.
Riva Home are one of the UK's largest suppliers of Soft Furnishings + Home Accessories; including Bedding, Cushions, Curtains, Throws, Lighting & Furniture. Our brand new state-of-the-art head office and distribution centre is based in the Leeds (LS14) area, just a few miles outside of the city centre.
Employees at Riva Home can enjoy a competitive salary, employee discount scheme, pension scheme, exceptional training/development, use of our in-house gym, roof terrace and catering facilities, and many other great benefits.
the role.
This is an exciting office-based role suitable for someone with exceptional verbal and written communication skills. Based in our fast-paced Customer Service / Administration team, the ideal candidate will enjoy a challenge, and will take responsibility for responding to product and fulfilment enquiries from our customers and retail partners across multiple channels – via telephone and/or email.
To perform well in this role the ideal candidate will be comfortable working with IT / CRM systems and required to learn about our product ranges and home textiles in general. They will also be expected to complete operational & administrative tasks to ensure all orders are processed accurately and on-time.
requirements.
Candidates must:
* Be able to work full-time, Monday to Friday, 8.30am to 4.30pm.
* Be able to demonstrate exceptional verbal and written communication skills.
* Be an extremely confident communicator with a professional telephone manner.
* Be proficient with the use of a PC - in particular Microsoft Excel, Order Management Systems (OMS), and similar software.
* Have a keen eye for detail, and possess great time management skills.
* Have at least 1 years' experience working in an office environment performing operational/administrative/customer service tasks.
If you wish to apply for this exciting role in an ever-growing business, please address your CV and cover letter to Monica Dossett (Ecommerce Manager).
Job Types: Full-time, Permanent
Pay: £25,000.00-£26,000.00 per year
Benefits:
* Canteen
* Casual dress
* Company events
* Company pension
* Employee discount
* Free parking
* Gym membership
* On-site gym
* On-site parking
Experience:
* customer service: 1 year (required)
Work Location: In person