Overview
Night Porter role at Frasers Hospitality. The Night Porter is instrumental in overseeing the running of the hotel from sundown to sunrise. This is a hands-on role managing guest expectations and ensuring the standards of the brand are maintained. As guests sleep, the Nights team keep everything running like clockwork. The Night Porter will take responsibility for the Food & Beverage Department during the night, welcome guests in a friendly and helpful manner, keep public areas immaculate, clean public areas, and prepare meeting and event spaces for the next day. You will assist guests with luggage, handle inquiries, and carry out nightly Health and Safety audits. You should be organized and an excellent communicator.
Responsibilities
* Oversee hotel operations from sundown to sunrise, ensuring guest satisfaction and brand standards are maintained.
* Manage Food & Beverage operations during the night shift.
* Welcome guests in a friendly and helpful manner and maintain cleanliness of public areas.
* Clean public spaces and prepare meeting and event spaces for the next day.
* Assist guests with luggage and respond to inquiries.
* Conduct nightly Health and Safety audits.
* Collaborate with the team to ensure smooth night-time operations.
Qualifications
Experience of working in a similar role is beneficial and experience of night shift work is essential. You should be organised and an excellent communicator.
Employment Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Other
* Industries: Hospitality
Benefits & Opportunities
* Heavily discounted Staff Room Rates at Malmaison, Hotel du Vin and Frasers Hospitality with rooms from £65 per night.
* Discounted Friends and Family Room Rate with 50% off best available rate.
* 35% off dining in Brasseries and Bistros.
* Fully funded Apprenticeship programmes and brand training.
* High Street Discounts on a range of shops, experiences, holidays and more.
* Cycle to work scheme – save up to 40% on bikes.
* Healthcare Cash Plans available from £5 per month.
* Referral schemes paying up to £1500.
* A standard uniform and wellbeing initiatives through company campaigns.
* Wagestream – access to earned pay in real time.
* Complimentary stays on 1st, 3rd and 5th anniversaries with Dinner, Bed & Breakfast.
* Employee Assistance Programme – free, confidential advice 24/7.
Our Sustainability Goals
* 100% electricity from renewable sources; significant use of wind energy in the UK.
* Recycle a minimum of 70% of hotel waste, championed by our Sustainability Council.
* Chemical-free cleaning systems in bedrooms and public areas; eco-friendly kitchen systems.
* Volunteer to work for sustainable charities two days per year on full pay.
Interested? Click Apply Now. Frasers Hospitality, Malmaison & Hotel Du Vin are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age.
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