Looking to break into the tech industry or take the next step in your IT Support career? This is a chance to join a growing software company where you'll do far more than log tickets. You'll be hands on with customers, solving real problems, and developing skills that will set you up for a career in technical support. The Company This company has been helping organisations work smarter for over 15 years, developing a cloud based software solution that streamlines business operations and improves efficiency. From its early days as a small start up, it has grown steadily, establishing a reputation for innovation, reliability, and exceptional service. Today, it supports a diverse range of clients across the UK, continuously evolving its software to meet changing business needs. The product itself is highly specialised, while it's used widely, the team has kept the company agile, constantly looking for new ways to improve workflows, automate processes, and deliver real value to customers. Employees are encouraged to contribute ideas, try new approaches, and develop processes that make the company and its clients more successful. The Role As part of the support team, you'll be the first person customers turn to when they need technical help. You'll manage queries by phone and email, resolve most issues on the same day, and where necessary, log in remotely to guide clients through fixes. Because you'll have direct...