Summary
UHY Ross Brooke is a Top 20 firm of Chartered Accountants, with four offices. Based in Swindon and reporting to the Senior Administrator, we are looking for an apprentice Business Administration Assistant to support with the day-to-day operations of the reception area. You will undertake a variety of administration tasks to assist the Reception Team.
Wage
£17,000 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday, 8.30am to 5.00pm, with one hour for lunch.
37 hours 30 minutes a week
Start date
Monday 15 September 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Answer and redirect incoming phone calls, taking and passing on messages as required
* Arrange meeting room bookings and prepare the room for meetings
* Welcome clients and visitors, providing refreshments as required
* Manage incoming post, including: recording, scanning and distributing appropriately
* Handle outgoing post, including proofreading and franking
* Provide ad-hoc business admin support to our Accounts, Tax and Credit Control departments
* Accurately maintain internal office systems and databases
* Monitor and maintain office stationery and supplies
* Preparation of monthly and quarterly correspondence to obtain information from clients
* Support the office in maintaining Health & Safety compliance
* Archiving of files using an online system
* Process client card payments in person and over the phone
* Assist with other administrative tasks as required
Where you'll work
16 Dorcan Business Village
Murdock Road
Dorcan
Swindon
SN3 5HY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NEW COLLEGE SWINDON
Training course
Business administrator (level 3)
What you'll learn
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
* A 3 hour off-the-job training workshop takes place at New College Swindon, once a week during term-time.
* A minimum of 6 hours 'off-the-job' training must be provided every week throughout the course of the apprenticeship.
Requirements
Essential qualifications
GCSE in:
* English (grade 5)
* Maths (grade 5)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Administrative skills
* Team working
* Initiative
* Reliability
* adaptability