Overview
IT Service Delivery Manager – Global Law Firm – London
Hybrid Working – 3 days office / 2 days from home
Are you an IT Service Delivery Manager looking for a rewarding new role?
Have you worked in a global law or professional services firm?
In this exciting senior position at a top international law firm, you will be responsible for IT leadership, business engagement, managing customer service and development of IT services. You will manage a globally dispersed team responsible for IT support and incident, problem and change management.
About the role
As IT Service Delivery Manager, you will be collaborating and working closely with the wider IT department and the business. You will define strategy, implement processes and implement service improvement plans for the global service delivery function as well as setting SLAs/KPIs.
You will be responsible for a globally dispersed team of Service Desk and Service Management Managers using a follow-the-sun model.
About you
* You will have previous experience as a Service Delivery Manager, managing a global team of Service Desk Managers
* You will have experience of working in a global law firm or similar professional services
* You will have an ITIL certification and good knowledge of ITIL processes
* You will have exceptional communication skills.
* ServiceNow experience is highly desirable
* Experienced background developing and implementing strategies for 24/7 service delivery required
Location – central London / hybrid working
Does this role tick all the boxes? Hit 'Apply’ now!
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