Attewell is a fast-growing Aerospace manufacturing business based in Hayes, Middlesex. A vacancy has now arisen for a Customer Service Executive, reporting to the Commercial Director. This role is responsible for all aspects of the customer relationship for a group of our customer base, including: customer satisfaction, customer orderbook review, scorecard management and customer-concern resolution. We’re a small and dynamic team, passionate about driving value-creation through outstanding customer service. The ideal candidate will be a self-starter who demonstrates a high-level of accountability, energy and commitment, as well as enjoying working in a fast-paced environment requiring you to be highly responsive. The candidate will have relevant experience in a customer-facing role, ideally in an aerospace manufacturing environment. At Attewell, we believe passionately in the importance of diversity in our teams, and we strive to make our workplace as inclusive as possible, including being as flexible as possible to support our colleagues and teammates. Main Responsibilities Manage a small team of customer service representatives to deliver weekly customer orderbook management and reviews for your accounts. Deliver the contract review process, including sales order approvals for your customer accounts Actively manage scorecards for key customers, leading a cross-functional team to deliver the scorecard improvement plan for strategic customers Lead and develop your customer service team to deliver seamless customer portal integration, contract review process, customer orderbook management, customer service "standard work" and management of customer queries, escalations and customer information requests. Identify new RFQ opportunities as part of weekly customer touch-points Lead senior level customer meetings / escalation reviews Experience required At least five years experience in a relevant role A strong track record of developing customer relationships Ability to work unsupervised in a rapidly growing organisation and respond quickly to requirements, prioritising effectively Strong proficiency in MS Excel and ERP systems (ideally SAP) Analytical, with excellent communication skills and attention to detail and the ability to work across the organisation Proven track record in effectively managing a customer service/ programs team Working hours This is a full-time role working 37.5 hours per week. Monday – Thursday from 8.15am to 5.00pm and Friday 8.15am to 12.45pm Excellent Employee Benefit Attractive salary dependent on experience 23 days annual leave, plus paid bank holidays Attractive pension contribution A flexible, supportive work environment with a diverse team Group Critical Health Insurance Group Death in Service Eligible for bonus based on company performance Attractive enhanced maternity/paternity benefits