Overview
Taylor & Francis Group, a leading global academic publishing company, currently has an exciting opportunity for a Sales Support Coordinator. As an integral part of the Sales Team you will be providing an essential link between Sales, Customer Services, Finance and our customers. The focus will be on Key Accounts and Consortia across the region. This position is a key role within the eBooks Sales Team working across all subject areas including, Social Science and Humanities, Science and Technical and Medical.
This role will be hired on a balanced/hybrid working basis, with the successful candidate attending our office in Milton Park, Oxfordshire (OX14 4RN) at least three days per week. You must have the right to live and work in the UK.
Closing date 17th October 2025.
Key responsibilities
* Daily communication with Sales Managers, our Customer Services Team, customers and other departments as needed.
* Handling customer correspondence, quotations, orders, access issues and other requests via email and telephone.
* Producing reports relating to titles and price information for customers, subscription agents and Sales Managers.
* Using internal systems and databases to investigate and answer customer queries regarding subscriptions as well as Open Access, the running of quotes, preparing invoices and compiling details on eBooks title lists and prices.
Qualifications
* Communicate effectively both verbally and in writing with our clients and at all levels of the business.
* Have excellent time management and organizational skills, including experience working to tight deadlines.
* Have a flexible, proactive and enquiring outlook with an excellent attention to detail.
* Be supportive of the wider team.
* Have experience with Microsoft Office programs (Outlook, Word, Excel) the ability to search and compile spreadsheets from data.
As this role supports sales across the UK/EMENA region, an interest in and awareness of country cultures and/or the ability to speak an additional European language would be advantageous but is not essential. Publishing industry knowledge would also be desired but is not essential as full training will be provided.
Benefits
* Hybrid working arrangement with 2 days per week worked from home
* 25 days annual leave plus bank holidays
* A discretionary additional 3 days for the holiday season at the end of the year
* Single cover private medical insurance
* 4 paid volunteering days annually
* Extra day off for your birthday
* Pension contributions
* Seasonal social and charitable events
* Training and development opportunities
Additional information
We believe that great things happen when people connect face-to-face. We work in-person with each other, or with customers and partners, three days a week or more. When not in one of our offices or other workplaces – like at conference – you get the flexibility to work from home or remotely. The successful candidate will be able to utilise our balanced working model. We ask that candidates live within a commutable distance of our offices to ensure that as a balanced worker they can make it to our office locations to collaborate as required. There is an expectation for a minimum of 3 days per week in-person time spent in our office in Milton Park, Oxfordshire.
How to apply We are an Equal Opportunity Employer. If you have a disability, or face another barrier, and would like to request an adjustment to assist your participation in the hiring process and/or in the advertised position, please contact recruitment@tandf.co.uk. Your request will be reviewed and considered in the strictest confidence. For more information about our careers, visit the Careers Site: http://www.taylorandfrancisgroup.com/careers. You can also learn about our culture on LinkedIn: https://www.linkedin.com/company/taylor-&-francis-group/life/79e0c27c-afdf-4bbb-84e6-5f8ed5e10bb8/.
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