Technical ServiceManager Defence Satellite Communications
A Technical ServiceManager role is available supporting Commercial Satellite Communication Services within a defence environment. This position involves ownership of all support cases and close collaboration with Ministry of Defence system engineering and project teams to ensure timely resolution and process improvement.
Reporting to a senior technical services manager, the role requires coordinating multi-disciplinary teams to manage support visits efficiently, including logistics and commercial arrangements. The successful candidate will provide technical expertise, maintain high customer satisfaction, and contribute to ongoing support documentation and training.
Key responsibilities include:
1. Managing all UK Government support cases across satellite communications
2. Coordinating support teams and external stakeholders to resolve complex technical issues
3. Providing internal briefings to senior management on case status and plans
4. Ensuring effective management of service visits, equipment, and invoicing
5. Tracking support trends and owning improvement initiatives
6. Supporting minor project management within obsolescence and support programmes
7. Delivering training to 1st and 2nd line support staff and assisting onboarding