* Proactively identify and work with a cohort of patients to support their personalised care requirements.
* Provide coordination and navigation support using digital tools to help patients and their carers access appropriate health and care services.
* Develop and maintain personalised care and support plans based on individuals’ needs and what matters to them.
* Support patients in managing their conditions, answering queries, and navigating appointments.
* Ensure that patients have access to high-quality information to support informed choices about their care.
* Promote preventative healthcare and continuity of care.
Operational & Administrative Duties:
* Provide administrative and operational support to the PCN and coordinate city-wide services as needed.
* Process referrals, make appointments, and ensure appropriate triaging to relevant team members.
* Maintain accurate and up-to-date records on EMIS and other relevant systems.
* Liaise with internal and external stakeholders, including patients, families, clinicians, and allied professionals to ensure effective service delivery.
* Respond to enquiries in a professional, welcoming, and person-centred manner.
* Support the administrative planning and delivery of flu and COVID-19 vaccination campaigns.
* Provide admin support to vaccinators as required.
* Support the PCN's efforts to reduce health inequalities by adopting a population health management approach.
* Contribute to the delivery of Core20PLUS5 priorities through targeted patient engagement.
* Encourage self-management and patient empowerment through education and access to appropriate resources.
Key Relationships:
* PCN Clinical Directors and Managers
* Practice Staff and Multidisciplinary Teams
* Community and Social Care Providers
* Patients and Carers
* Voluntary and Third Sector Organisations
Person Specification:
* Excellent communication and interpersonal skills
* Strong organisational and administrative abilities
* Ability to work independently and as part of a team
* Proficient in digital tools and patient record systems (e.g., EMIS)
* Experience in a health or care coordination role
* Commitment to person-centred care
* Experience working in Primary Care or across multidisciplinary teams
* Knowledge of personalised care planning approaches
* Understanding of population health and health inequalities strategies
Organisation:
SW Healthcare
Location:
St. Martin’s Gate Surgery,37 Newtown Rd,Worcester,Wo,WR5 1EZ
See Map
26,530.00
Role:
Administrator
Employment Type:
Full-Time
Hours:
37.5
Closing Date:
18/06/2025
Contact Name:
Email:
georgiacook1992@icloud.com
Telephone:
07415062745
How to Apply:
NHS JOBS - https://www.jobs.nhs.uk/candidate/jobadvert/B0158-25-0044
Herefordshire & Worcestershire Training Hub, Nelson House, Whitecross Road, Hereford, Herefordshire, HR4 0DG
Part of Taurus Health Ltd. Registered in England and Wales No.08030655
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