Overview
The post holder will be required to provide high quality clerical and administrative support as a member of the Maternity department. You will act as first point of contact for all patients and service users putting patients at the heart of everything we do. The role of the ward administration clerk is to assist in relieving the Midwifery/ Nursing staff of as many non-midwifery/non-nursing duties as possible under the direct supervision of the Ward manager and Matron reporting to the Team Leader. First point of contact for all service users, relatives, colleagues, and queries. Work collaboratively and co-operatively with ward colleagues to provide full administrative, reception and clerical support for the wards. Input and retrieve information from Cerner and all other clinical systems. Maintain data quality of all activity in the ward. Manage patient case notes.
Responsibilities
* Act as first point of contact for patients, service users, relatives, colleagues, and queries.
* Provide administrative, reception and clerical support for the wards under the direct supervision of the Ward Manager and Matron, reporting to the Team Leader.
* Relieve Midwifery/Nursing staff of non-midwifery/non-nursing duties where possible.
* Input and retrieve information from Cerner and other clinical systems; maintain data quality of ward activity.
* Manage patient case notes and ensure accurate record-keeping.
Qualifications
* Good interpersonal skills and effective verbal and written communication abilities.
* Polite and courteous manner with a professional attitude.
About London North West University Healthcare NHS Trust (LNWH)
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond. Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people. We run major acute services at:
* Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country\'s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
* St Mark\'s Hospital: an internationally renowned specialist centre for bowel disease
* Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
* Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
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