Overview
Position: Handover Centre Coordinator
Location: Ellesmere Port (CH65 1AJ)
Shift patterns: Monday-Friday. Day time hours. Monday-Thursday (Office based), Friday (Working from home)
Contract Type: Permanent (Full-Time)
Responsibilities
* To exceed and manage customer expectations by co-ordinating the handover of all company ECOS scheme vehicles to Stellantis Group employees and affiliates
* Manage the inbound site processes and goods in transit inspection, ensuring each vehicle is in an agreed standard condition to handover to customer
* Familiarise yourself with the Stellantis defleet standards and produce fair estimates in line with these requirements
* Ensure the security of all vehicles on site and keys are secured during operating hours and non operating hours
* Support to manage the handover site and vehicle movements, ensuring optimum site processes to ensure an efficient operation for customer
* Answer customer calls and deal with queries in line with service delivery requirements
* Engage with the customer and build rapport, canvassing feedback about the handover and ideas on how we can continuously improve
* Manage system updates and data entry to support the end-to-end processes of the operation
Requirements (What this role would suit)
* Customer service or customer-facing experience is essential
* Motor industry experience would be beneficial, but not essential
* High level of attention to detail
* Strong administrative skills
* Excellent communication skills – verbal and written
* Able to deal with challenges and uncertainties
* Able to work in pressure and a high-volume environment
* Strong IT skills – Microsoft packages (Excel, Teams)
Benefits
* Free on-site parking
* Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
* Free confidential 24/7 GP consultations
* Hundreds of retail and lifestyle discounts
* Affordable loans, savings schemes and free mortgage advice
* Visit the DHL careers page to learn more
Who we are
We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.
Building an Inclusive Workplace
At DHL, we\'re all about creating a workplace where everyone\'s skills and experiences matter, and where you can be your true self every day.
As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.
Interviews are provisionally scheduled to take place during the week commencing 6 October (potentially sooner). Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. We review applications continuously and, where there are a large number of applications, the period may close ahead of the provisional interview date. To ensure your application is considered, please submit it as early as possible.
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