Overview
Operations Manager – Lenham
Salary: £45,000 - £55,000 + Car/Allowance and other benefits
Role
We are seeking a dynamic and inspiring leader with water industry experience to join our team as a Developer Services Operations Manager. You will lead and support a team of supervisors (Front Line Managers) in delivering an efficient and high-quality service within our South East Water Contract, overseeing developer connections to water networks and ensuring timely and compliant service delivery.
Responsibilities
* Develop and implement innovative strategies, processes, and procedures to improve commercial and operational efficiency.
* Lead and inspire teams to uphold the highest standards of health, safety, environment & quality.
* Engage with external stakeholders, including developers, local authorities, and contractors, to support project delivery and resolve disputes.
* Drive a right-first-time culture to minimise customer complaints.
* Proactively plan and manage future works and programmes, ensuring optimal use of labour, plant, and resources.
* Promote best practices across teams and encourage continuous improvement.
What we are looking for
* You are a strong, confident leader with exceptional communication skills, commercial awareness, and the ability to inspire and motivate teams. You should be comfortable working in a fast-paced environment and capable of managing challenges while driving continuous improvement.
* Experience in utilities and the water sector is essential, specifically in developer services, with IOSH and NRSWA qualifications.
* Experience leading teams and implementing operational improvements. Strong computer literacy and a full UK driving licence are required.
Our Company
Every day we work smarter, greener and use our imaginations. Our purpose at Clancy is simple - we make life better for everyone's growing families by providing fresh drinking water and power to millions of homes and businesses. We are one of the largest family-owned construction businesses in the UK and we care about our people, our clients and the environment.
What Next
You apply, and we respond within two weeks. If you dont receive feedback within that timescale, please follow up—our value is to do what we say we will do.
Benefits
In addition to helping you reach your career goals, the role offers a competitive salary, pension, healthcare and holiday allowance starting at 24-26 days per annum. Benefits include Clancy Xtras (discounts for retailers such as Tesco, Sainsbury's, Currys PC World and Vue Cinemas), cycle to work scheme, and an Employee Assistance Programme.
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Clancy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees. If you require any reasonable adjustments to attend an interview, please let us know and we will accommodate.
We are proud signatories of the Armed Forces Covenant and Disability Confident Committed.
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