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About The Role
Motability Operations are currently recruiting for an Operations Coordinator to join our team in Bristol on a 6-month FTC. As an Operations Coordinator, your role will be to assist the Logistics & Vehicle Assignment Team in ensuring that all vehicles being returned from the scheme are allocated, routed, and moved through the correct sales channel, completing within service level agreements through to the point of sale. You will liaise with third-party partners, ensure all team reporting and administrative support is actioned within agreed timescales, and work efficiently and effectively to make decisions on the best outcomes for vehicles, customers, and key stakeholders.
About You
* Takes full ownership of issues and continuously strives for improvement
* Gains an understanding of all areas within Motability Operations, especially Vehicle Remarketing
* Ability to make quick decisions considering commercial impact
* Demonstrates an enthusiastic ‘can do’ attitude
* Flexible across a variety of tasks and activities as required, adapting to changing business needs
* Engages in a direct and personal way
* Excellent communicator at all levels, maintaining open lines of communication with interlinking teams, particularly within the Vehicle Remarking Department
* Maintains working relationships with Customer Service teams at refurbishment centres, logistics suppliers, and other business partners
* Cascades information appropriately, delivering the right message at the right time
* Works under pressure and solves issues logically
* Proactively solves diverse problems and is forward-thinking in responses
* Demonstrates a flexible and facilitating approach to solutions and change recommendations
* Ensures the most cost-effective resolution is reached
* Balances customer needs with business needs, treating customers as individuals and providing appropriate solutions
* Inspires trust and fosters professional relationships
* Communicates in a friendly and professional manner
* Confidently deals with and understands the needs of external and internal customers, explaining reasoning clearly
* Strives for continuous personal improvement to exceed SLAs and KPIs
* Works as part of a team and supports colleagues
Minimum criteria:
* Ability to communicate effectively at all levels
* Proven telephone experience
* Proven excellent customer service experience
* Genuine interest in providing excellent customer service
* Attention to detail and accuracy
* Administrative experience
* Experience working to service levels
* Good PC & administrative skills, including Microsoft Office (Excel, Word, Outlook) and using V look-up
* Excellent written and verbal communication skills
About The Company
Motability Operations is a unique organization, providing worry-free mobility solutions to over 630,000 customers across the UK. Customers lease a range of vehicles, including cars, wheelchair accessible vehicles, scooters, and powered wheelchairs, with insurance, maintenance, and breakdown assistance included. We are the UK's largest car fleet operator, working with around 5,000 dealers and major manufacturers. Our focus is on delivering outstanding customer service, with an independently verified satisfaction rating of 9.8 out of 10.
Our values are:
* We find solutions
* We drive change
* We care
Employee Benefits
Competitive reward package, including an annual discretionary bonus, 15% non-contributory pension, 28 days annual leave, funded private medical insurance, electric/hybrid car salary sacrifice scheme, life assurance, health screening, and various voluntary benefits. We also offer flexible working arrangements and are committed to inclusivity, providing disability access and accommodating part-time and flexible working requests.
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