Do you have strong written and verbal communication skills and enjoy working with the public?
Have you got strong organisational and administration skills?
If so, we have an exciting opportunity for a Hearing Centre Support Officers and would love to hear from you!
The Driver and Vehicle Standards Agency (DVSA) helps keep Britain moving, safely and sustainably.
We do this by helping people through a lifetime of safe and sustainable journeys, helping them keep their vehicles safe to drive, and protecting them from unsafe drivers and vehicles.
We’re working hard to:
* Make roads safer
* Improve services for our customers
* Make road transport greener and healthier
* Harness the potential of technology and data
* Grow and level up the economy
Joining our department comes with many benefits, including:
* Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
* 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
* Flexible working options where we encourage a great work-life balance
Read more in the Benefits section below!
Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers
The Hearing Centre Support Officer works within the Office of the Traffic Commissioner (OTC). The Traffic Commissioners (TC) have responsibility for the licensing and regulation of GB based operators of heavy and light goods vehicles involved in international transport, buses, and coaches (public service vehicles) and of those who drive them, the registration of local bus services, adjudication of appeals against the impounding of vehicles operated without a valid operator’s license and other functions.
To work as part of a team providing support for the independently appointed Traffic Commissioner (TC) to enable him/her to undertake their statutory duties in relation to the licensing and regulation of goods and public service vehicle operators and vocational licence holders. In particular, the role involves the preparation of cases for public inquiry and post hearing case administration. This will ensure the TC and all relevant parties have the required case papers. The role will include the clerking of public inquiry hearings both at the Hearing Centre and occasional venues away from the Hearing Centre.
Your responsibilities will include, but aren’t limited to:
* Adhere to the statutory guidance and directions of the Senior Traffic Commissioner and the relevant Operating Instructions.
* Ensure that a complete and properly prepared call up letter and brief is despatched in accordance with OTC procedures and in accordance with the SLA.
* Providing copies of further documentation to the Traffic Commissioner within three days of receipt taking the appropriate action.
* Perform the function of clerk at the public inquiry.
* Prepare complete and accurate appeal bundles in event of an appeal to the Upper Tribunal and taking all appropriate action.
* Take careful account of the data protection legislation and ensuring that there is no unauthorised distribution or publication of personal or sensitive data.
* Deal with telephone and written enquiries in a positive manner taking into account the data protection legislation, delegated authority and the statutory guidance and directions.
For further information on the role, please read the attached role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.
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