Posted: 18 June
The role
Our client is seeking a proactive and customer-focused Customer Support Coordinator to serve as the first point of contact for customer inquiries and ensure a high standard of service delivery.
Key Responsibilities:
- Serve as the primary contact for inbound customer inquiries via phone, email, and chat.
- Provide accurate information about products, services, and policies.
- Troubleshoot and resolve customer issues promptly and professionally.
- Escalate complex issues to the appropriate team or department when necessary.
- Coordinate with internal teams (sales, logistics, technical support, etc.) to ensure timely resolution of customer needs.
- Maintain up-to-date knowledge of products, services, promotions, and system updates.
- Track customer interactions and update records in the CRM system.
- Monitor and follow up on open customer support tickets until resolution.
- Identify patterns in customer feedback and report recurring issues to management.
- Contribute to documentation, FAQs, and customer self-service resources.
Qualifications:
- High school diploma or equivalent required; associate’s or bachelor’s degree preferred.
- 0 - 3 years of experience in customer support, service coordination, or a similar role.
- Strong communication and interpersonal skills, both written and verbal.
- Proficiency in Microsoft Office and CRM systems (e.g., Salesforce, Zendesk, HubSpot) is preferred
- Excellent organizational skills and attention to detail.
- Ability to handle multiple tasks in a fast-paced environment.
- A positive, solution-oriented attitude with a focus on customer satisfaction.
Preferred Skills (Not Required):
- Bilingual or multilingual communication skills.
- Familiarity with helpdesk or ticketing systems.
