OVERVIEW » Location: London / Basingstoke (UK) with remote flexibility Contract: Full-Time Department: TechOps Salary Range: £40,000–£45,000 (depending on experience) WHAT THE JOB IS ALL ABOUT » Hey I'm Rich, TechOps Director, and I'm looking for a Cloud Infrastructure Engineer to support the delivery and ongoing evolution of our cloud-based systems that power live sports operations around the world. This hands-on, delivery-focused role is ideal for someone with a foundational understanding of AWS and a strong desire to learn through exposure to high-impact, real-world deployments. You’ll play an active role in the planning, rollout, and support of cloud-based workflows collaborating with DevOps, software, and operations teams to ensure systems are both technically robust and operationally ready. Your work will span the full deployment lifecycle, from early-stage proof-of-concepts (PoCs) and demos through to feature validation and post-launch support. As part of a cross-functional delivery team, you'll gain valuable experience across live video pipelines, AWS infrastructure, hybrid networking models, and globally distributed deployments. This role is also key in bridging the gap between cloud engineering and operational support ensuring smooth handovers, issue resolution, and continuous improvement of our service delivery. WHO YOU’LL WORK WITH » DevOps Engineers Software Developers TechOps System Leads Network Infrastructure Engineers Global System Architect IT and Security Teams Venue Operations & Deployment Teams Reporting to: TechOps Director WHAT YOU’LL DO » Coordinate end-to-end cloud workflow delivery, ensuring alignment across engineering, operations, and deployment teams Support proof-of-concept (PoC) deployments, helping validate infrastructure, performance, and operational feasibility Contribute to operational readiness planning, including SOPs, support documentation, and escalation processes Assist in AWS infrastructure troubleshooting, helping diagnose and resolve issues involving EC2, MediaConnect, IAM, VPNs, and related services Respond to operational incidents and support tickets, providing triage and collaborative resolution for cloud-related issues Participate in feature testing and validation, ensuring workflows perform as expected prior to release Collaborate across teams to identify and close delivery gaps, contributing to continuous service improvement Support internal documentation and knowledge sharing, including handover notes, rollout summaries, and demo materials WHAT YOU’LL BRING » ESSENTIAL » AWS Certified Cloud Practitioner Foundational experience with AWS services such as VPCs, EC2, ECS, S3, Site-to-Site VPN, Transit Gateway, ACM, CloudWatch, CloudFront, and MediaConnect Strong written and verbal communication skills, with an ability to document workflows, processes, and support materials clearly A proactive and learning-focused mindset, especially in fast-paced, operationally sensitive environments BENEFICIAL » Basic understanding of hybrid cloud architectures and secure on-prem to AWS networking Exposure to live video delivery technologies such as SRT, RTMP, HLS, or WebRTC Familiarity with Fortinet firewall configuration, including VPN, NAT, and routing policies Progress toward further AWS certifications (e.g. Solutions Architect Associate, Network Specialty) MOBILITY & ENGAGEMENT » Occasional travel to support deployments or attend live events (UK and internationally) Willingness to assist with remote troubleshooting, including out-of-hours collaboration across time zones Comfortable in event-driven environments where timing, clarity, and reliability are critical Passionate about bridging the gap between engineering and operations through effective tooling, communication, and process documentation Equal Opportunity Employer Hawk-Eye is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion, age, disability, or union membership status.