Job purpose: Provide administrative support to the Part Sales function.
Key Responsibilities: (Key Tasks)
Provide administrative support to the part sales process as directed by the Part Sales Manager
Compile and maintain customer order update reports on a weekly basis for key customers
Assist in managing the spares customer update mailbox, liaising with Planning, Purchasing and Production to obtain information
Maintain spreadsheets, databases and filing systems
Identify opportunities to improve the efficiency of routine administrative activities
Be commercially aware when dealing with customer issues
Follow company and departmental procedures ensuring tasks are out efficiently whilst ensuring good housekeeping and working practices
Any other duties, as required by the company
Accountabilities: (Deliverables)
Provide administrative support to the Part Sales area of the business
Facilitate positive customer experience by supporting the administrative requirements of customer support
Education/Qualifications (essential):
GCSE English and Maths (or equivalent)
Technical Competencies (essential):
Competent in the use of MS office applications
Technical Competencies (desirable):
Previous experience of ERP/MRP processes
Experience of Microsoft Navision (Business Central)
Awareness of ISO 9001 QA systems
Awareness of export, legal and SOX compliance
Key Skills (essential):
Team player
Good communication and organisational skills
Experience (essential):
Previous experience in a customer facing environment
Previous experience in an administrative role
QHSE Competencies:
Maintain behaviour in compliance with Forum HSE requirements.
Maintain responsibility and accountability through personal commitment and behaviour.
Report any unsafe or environmentally unsound acts and conditions to their immediate Supervisor such that remedial action can be taken to manage the risk