Overview
BLOC Blinds, part of the Bloc Group, is a leading blinds manufacturing company based in Magherafelt, Northern Ireland. We are growing fast and looking for a Customer Service Advisor to join our Ecommerce team to deliver outstanding service to our customers.
Job title
Customer Service Advisor
Reporting to
Customer Service Advisor Team Leader
Working with
E-commerce team
Hours of work
37.5 hours per week, Monday to Friday
Description
This role is about being the person our customers remember for all the right reasons: helpful, friendly, and always ready to find the best solution. If you love solving problems, making people happy, and bringing energy to your work, you will fit right in.
Responsibilities
* Answer queries via phone, email, and live chat, guiding customers from simple questions through to more complex requests.
* Support customers through the order process, from placing orders to arranging fabric samples and spare parts.
* Provide clear product information, advice and after-sales support.
* Organise replacement parts, resolve issues, and follow through until everything is sorted.
* Assist customers with measure and fit enquiries, coordinating appointments and payments with relevant teams.
* Share feedback and recurring issues with the Team Leader to improve the customer experience.
* Deliver a first-class experience that reflects the quality of our brands.
* Manage daily time plan efficiently to ensure no detail slips through the cracks.
What we are looking for
Essential
* 1+ years of experience in customer service or a similar role.
* A genuine passion for helping people, with patience to listen and the confidence to guide.
* Strong communication skills and the ability to stay calm under pressure.
* Computer confidence, great phone etiquette, and an organised approach.
* A positive attitude, pride in your work, and energy to match.
* Proficient in MS Office packages (Word, Excel, Outlook).
Desirable
* Previous customer service experience within a manufacturing organisation.
What we offer in return
* The chance to join a fast-growing business where your work makes a real difference.
* A supportive and collaborative team that values new ideas.
* Full training and ongoing development to help you grow your career.
* Staff discount on BlocOut blinds.
* A positive workplace culture where effort is recognised and results are celebrated.
Closing date
Closing Date for Applications: Friday 17 October 2025.
Additional information
Seniority level: Entry level • Employment type: Full-time • Job function: Other • Industry: Manufacturing
Note: This description reflects the role as advertised and does not include extraneous location feeds or unrelated postings.
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