Overview
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do.
The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
Location and context
With Waterhead Pier directly opposite and just a short stroll from the vibrant centre of Ambleside, The Waterhead Inn offers the perfect starting point for exploring the Lake District. Its prime location makes it an ideal base for outdoor adventures, scenic walks, and discovering the area’s natural beauty, while also providing easy access to local shops, restaurants, and attractions.
Role
As General Manager, you’ll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. In a fast-paced environment, you’ll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. You’ll work closely with your Operations Manager, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values.
You’ll be accountable for planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You’ll thrive in a dynamic setting, ensuring guest satisfaction levels are met even during the busiest times. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditures and bills. Your understanding of P&L accounts and labour planning will be key to driving success.
Leading by example, you’ll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you’ll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on-site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high-pressure situations.
Responsibilities
* Lead the team to deliver exceptional guest experiences and drive commercial success in a fast-paced environment.
* Plan, budget, and control costs in line with agreed budgets; manage P&L accounts and labour planning.
* Oversee procedures and daily operations; monitor expenditures and ensure financial discipline.
* Hire, train, and develop the senior team (assistant managers, head chef, head housekeeper) and foster a culture aligned with ICG values.
* Respond to guest needs during the night and maintain a calm, professional presence on-site as required.
Qualifications and requirements
* Proven leadership experience in food and hospitality management.
* Strong budgeting, financial acumen, and operations management skills.
* Excellent guest service orientation and ability to manage multiple priorities.
* Willingness to work flexible hours, including nights, as needed.
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