CaseManagerWorkingwithincommunitiesensuringtenantsreceiveahighqualityandresponsive
housingandsupportserviceinasafeandsecureenvironment,includingproviding
tenancymanagementsupportandencouragingindependenceandchoice.
CaseManagerTooverseetheadministrationandmanagementofsocialhousingproperties.
Withanoverallresponsibilityforapprox.140160tenancies.
EnsurehousinglandlorddutiesaredischargedinaccordancewithSomerset
Councilspoliciesandprocedures.
Toensurethathousingregulations,policiesandproceduresareadheredto.
Tooverseethehousingadministrationandmanagementofsocialhousingtenants
andtheirhomesacrossseveralshelteredhousingschemes.
AccountabilitiesCaseManager
* Pre-TenancyandOnboardingSupportCaseManager
* Providecomprehensivepre-tenancysupporttoprospectivetenants,includingofferinginformationandadviceduringpropertyviewings,carryoutthesign-upprocess,andensuringnewtenantsarefullyintroducedtotheirhomeandtenancy.Thisincludessupportingtenantsthroughaninitialsix-weekperiodandensuringtheyareawareofallavailableservices.
* SustainingTenanciesandOngoingSupportCaseManager
* Conductregularhomevisitsandmaintainongoingcontactwithtenantstoencourageself-helpwithmanagingtheirtenancy.Addressallhousing-relatedenquiries,frombasictenancyadvicetomanagingcomplexcases,andaccuratelyrecordallinteractionsontheOpenHousingSystem.
* Multi-AgencyCollaborationandDecision-MakingCaseManager
* Attendandcontributetomulti-agencypanelsandforums,,councilservices,andexternalstakeholderstosustaintenancies.
* LegalandTenancyManagement
* Leadontakingeffectivelegalactionincasesoftenancybreaches,whichmayinvolvepursuinginjunctiveorpossessionproceedings.Conductannualtenancychecks,inspecthomestoensurecompliancewithtenancyagreements,andsupporttenantswhenendingatenancy,includingpropertyinspections.
* Advice,Advocacy,andWelfareSupportCaseManager
* Providetenantswithinformationandadviceonwelfarebenefits,budgeting,managingmoney,andtenancyresponsibilitiesandobligationsincludingpermissionsandminoradaptationsoralterations.
* RiskAssessmentandSafeguarding
* Undertakeperson-centredriskassessmentsforalltenants,createandreviewPersonalEmergencyEvacuationPlansasneeded,.
* Health,Safety,andCompliance
* Workwithotherdepartmentstoensurecompliancechecksandhealthandsafetyrequirementsaremet.Conductregularinspectionsofcommunalareas,reportandaddressanyrisks,andtakelegalactionwheretenantbehaviourendangersothers,particularlyregardingfiresafety.
* PromotingIndependenceandWellbeing
* Encouragetheuseofassistiveandpersonaltechnologiestosupporttenantindependence,verifyoperationalstatusofdevices,andworkcloselywithemergencyresponseservices.Supporttenantswithlow-levelmentalhealthneedsandhelpreduceisolationbypromotingapositivecommunityatmosphere.
* CommunityEngagementandActivities
* Supportandadministerreferralsforaids,adaptations,andrepairs.
* ServiceDevelopmentandProfessionalStandards
* ,confidentiality,andcustomerservice,complywithallcouncilpoliciesandprocedures,andpromotesuccessestoensureapositiveandprofessionalimageatalltimes.
Knowledge/Experience/SkillsCaseManager
Knowledgeofintroductoryandsecuretenanciesandthemanagementofthesetenancies.
Understandcustomerservicesvalues,equality,diversity,andinclusion.
Widerknowledgeofhousinglaw.
Experience CaseManager
Haveexperienceinarolewithasimilarlevelofresponsibilities.
Understandtheprinciplesofdataprotection.
Organised,conscientious,energy,drive,confidentandassertive.
Abletomeetdeadlinesanddeliveringexcellentfrontlineservicesinapressurisedenvironment.
Atleasttwoyearsexperienceofhousingmanagementmanagingandprovidingsupporttotenantswithinalocalauthorityorsimilarenvironment.
Experienceofworkingwitharangeofpartners,includingcommunities,todevelopnewanddifferentwaysofworking.
Experienceofmanagingconflictanddealingwithdisputes.
Excellentcommunicationskills bothwrittenandverbal.
JBRP1_UKTJ