We are seeking a proactive and detail-oriented Business Applications Engineer to be part of a small, dynamic team responsible for managing incidents and service requests for our key business applications, including Junifer, Salesforce, Online Accounts, and other platforms as needed, using best practices.
This position requires collaboration with users, IT teams, and third parties to ensure applications function effectively, support business processes, and fulfil organisational requirements.
Key Responsibilities
* Handle incidents, service requests, problems, queries, and perform routine health checks for Junifer, Salesforce, and customer online account tools.
* Ensure high-quality service delivery with response and resolution times in line with SLAs.
* Create and maintain system documentation, user guides and procedures.
* Support system upgrades, testing and deployments.
* Assist with patching and bug fixing within Junifer.
* Carry out regular documented routine health and other checks to audit standards.
About You
* A genuine ‘people’s person’.
* Customer-oriented outlook.
* Problem-solving attitude.
* Ability to organise and prioritise diverse workloads under pressure.
* Excellent written and oral communication skills.
* Calm attitude towards resolving issues/problems/outages.
* Able to manage the expectations of your customers.
* Hands-on experience of the technologies listed below.
* Hands-on experience working on an ITIL framework helpdesk.
* Experience in a similar role supporting business applications.
* Commitment to delivering high-quality support and enhancing user satisfaction.
Nice to Have
* Basic understanding of ITIL best practices.
* Familiarity of AWS and code deployment.
What's in it for you...
* Healthcare plan, life assurance and generous pension contribution
* Hybrid Working
* Various company discounts (including shops, gyms, days out and events)
* Holiday of 25 days (plus bank holidays) & ability to buy/sell days
* Cycle to work scheme, car pooling and onsite parking available
Flexibility Statement
The fast moving nature of the business means that from time to time you may be asked to perform duties or tasks outside of your original job description on an ad hoc basis. This allows the company to utilise our people in the best possible way at all times and helps our colleagues to make the best contribution in a changing environment.
Ecotricity is an equal opportunities employer and is committed to providing equality for all.
#J-18808-Ljbffr