Senior Notice Processing Clerk - Sandwell, B69 3DBSenior Notice Processing Clerk - Sandwell - Full-Time; 40 hours per week - £31,366 D.O.A.Do you have experience in a Notice Processing role? Do you have excellent customer service and admin skills? We have an opening for a highly focused person to join the Notice Processing team in Sandwell. You will be an integral part of the team lending clerical and customer service support to all customers. This role requires excellent communication skills as you will be dealing with members of the public in various forms including phone and email. You will be processing appeals and dealing with enquiries and complaints.What will you do? Ensure that all correspondance received is answered in a timely and professional manner and within contractual KPI’s Undertake clerical tasks in relation to the given contract(s) to help ensure that all KPI’s and SLA’s are met. Use specialist, technical and professional knowledge to help deliver high-quality customer service ensuring APCOA meets statutory obligations in accordance with relevant legislation, codes of practice and advisory/regulatory guidance. Provide relevant and technical direction, support and training to colleagues (and guide the decisions they make). Research, report and analyse performance management information to make useful recommendations for process and performance progress (and advise management in their decision making). Where required lead a team of people to deliver projects and plan the capacity, ability and work schedules fittingly. What will you bring?: Minimum 12 months’ Notice processing experience is essential* Previous customer service experience. Experience of dealing with customer complaints through following practices The aptitude to effectively and confidently communicate with members of the public, team members and the management team both verbally and non-verbally. Aptitude to work to tight timescales & stretching objectives correspondence received is answered in a timely and professional manner and within contractual KPI’s It is essential that a good understanding of the BPA, the parking industry, Notice Processing, PoPLA, DVLA, PoFA and our clients KPI’s be attained. The skill to learn, retain and access knowledge of relevant legislation and guidelines pertinent to the contract. So what package is on offer for you? Benefits including Pension, employee discount scheme, 28 days annual leave (includes 8 Bank Holidays). Ongoing training and growth prospects. If this sounds like an opening for you then “apply now” We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.